MBPS
Insurance Operations
SeniorDisbursementsAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Senior Disbursements Associate at MBPS. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Accurately process and capture case information in the system following established procedures. Exercise sound judgment and perform thorough quality checks to ensure accuracy and prevent financial errors”
What You'll Achieve.
enhancing team performance metrics
Industry & Context.
analytical and problem-solving skills
Amenable for fixed night shift
What They're Looking For.
Must Have
At least 1 year of experience in back-office operations or shared services, Undergraduates may also apply, provided they have at least 2 years of BPO, back‑office, or administrative experience, Proficient in MS Office applications (Excel, Word, PowerPoint)
Nice to Have
background in back-office industry, analytical and problem-solving skills with high attention to detail, Ability to interpret data, system reports, and policy records, communication and coordination skills, familiarity with Streetscape, BPM, LARS, and licensing processes
What You'll Do.
Accurately process and capture case information in the system following established procedures
Exercise sound judgment and perform thorough quality checks to ensure accuracy and prevent financial errors
compliant release of life insurance proceeds and related payments in line with regulatory standards
Identify opportunities to improve processes and contribute to enhancing team performance metrics
Support overall operations by handling assigned tasks and delivering efficient
customer-focused service
How You'll Work.
Communication Scope
communication skills
Full Job Description
_We’re looking for a_** _Senior Disbursements Associate_** _to join our Insurance Operations team at MBPS. In this role, you are responsible for the accurate, timely, and compliant release of life insurance proceeds and related payments. The team plays a critical role in delivering on John Hancock Life’s promise to customers by ensuring beneficiaries and policyholders receive funds with efficiency, care, and adherence to regulatory standards._ **Position Responsibilities:** * Accurately process and capture case information in the system following established procedures * Exercise sound judgment and perform thorough quality checks to ensure accuracy and prevent financial errors * Ensure timely, compliant release of life insurance proceeds and related payments in line with regulatory standards * Identify opportunities to improve processes and contribute to enhancing team performance metrics * Support overall operations by handling assigned tasks and delivering efficient, customer-focused service **Required Qualifications:** * Atleast 1 year of experience in back-office operations or shared services * Undergraduates may also apply, provided they have at least 2 years of BPO, back‑office, or administrative experience * Proficient in MS Office applications (Excel, Word, PowerPoint); familiarity with Streetscape, BPM, LARS, and licensing processes is an advantage * Amenable for fixed night shift **Preferred Qualifications:** * Strong background in back-office industry * Strong analytical and problem-solving skills with high attention to detail * Ability to interpret data, system reports, and policy records * Strong communication and coordination skills ** _When you join our team:_** * We’ll empower you to learn and grow the career you want. * We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. * As part of our global team, we’ll support you in shaping the future you want to see. **About Manulife and John Hanco
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