SeniorDisabilityAdministrator

_We’re looking for a**Senior Disability Administrator** to join our Insurance Operations team at MBPS. In this role, you are responsible with the entire process of establishing claims and assigning them appropriately. Additionally, they manage various administrative tasks which will be covered in later training. The role's objective is to support the Senior Disability Administrators in achieving both individual and team targets in accordance with the Service Level Agreement (SLA). _ **Position Responsibilities:** * Set up new LTD claims accurately within strict timelines (within 2 business days), ensuring member eligibility and coverage through contract review. * Analyze policy provisions (e.g., qualifying period, benefit calculations, disability definitions, waiver of premium) to properly establish claims. * Follow up on missing requirements (medical or claim details) and respond to inquiries from Case Managers and clients. * Provide timely claim status updates and maintain clear communication with stakeholders. * Perform administrative support, including data entry, email inbox management, and adherence to special policy handling requirements. * Assist with coordination, documentation (e.g., follow-up letters), basic reporting, and other ad hoc administrative tasks. **Required Qualifications:** * Open to fresh graduates with a Bachelor’s degree * Candidates with 1-3 experience in back-office operations or BPO industry are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations. * Amenable for rotating shift **Preferred Qualifications:** * Proficiency in Microsoft tools * Demonstrates effective communication skills, both verbal and written, with the ability to clearly convey information and ideas to diverse audiences. * Ability to apply critical thinking and problem-solving skills in a work environment. ** _When you join our team:_** * We’ll empower