Zocdoc
Healthcare
SeniorDirector,SMBSales
Neural analysis suggests this role is
optimal for Director candidates.
“Senior Director, SMB Sales at Zocdoc. Skills: SMB Sales, Sales Leadership, Revenue Growth, Strategic Planning. Own SMB Sales strategy. Own SMB Sales execution”
What You'll Achieve.
Deliver against revenue goals; Deliver against retention goals; Drive measurable commercial outcomes; Improve conversion; Increase speed-to-lead; Strengthen retention; Improve provider experience
Industry & Context.
Data-driven narratives
What They're Looking For.
Must Have
12+ years sales leadership experience, High-growth SMB experience, Mid-market experience, B2B SaaS experience, Integrate generative AI tools, Lead multiple functions, Drive cohesive strategies, Long-term strategic planning, Organizational leadership, Performance management, Financial acumen, Revenue performance understanding, Unit economics understanding, CAC efficiency understanding, Segment profitability understanding, Product-led growth understanding, Funnel design understanding, Segmentation strategy understanding, Coverage strategy understanding, Customer lifecycle management understanding, Compassionate consultative approach, Confident approach, Use market intelligence, Use customer behavior data, Use data-driven narratives, Influence senior executives, Shape company strategy, Entrepreneurial mentality, Owner mentality, Bias to action, Superb communication skills
Nice to Have
AI adoption experience, CRM hygiene experience, Forecasting experience, Automation experience, Performance cadence experience
What You'll Do.
Own SMB Sales strategy
Own SMB Sales execution
Ensure near-term performance
Balance long-term growth
Drive multi-year strategic planning
Set quarterly goal-setting
Align with company objectives
Align with commercial priorities
Build relationships with cross-functional partners
Shape go-to-market strategy
Improve onboarding experiences
Improve conversion experiences
Strengthen provider journey
Identify new growth levers
Scale new growth levers
Lead high-performance culture
Lead high-accountability culture
Set clear expectations
Create development pathways
Partner with Revenue Operations
Define strategic roadmap
Drive commercial outcomes
Increase speed-to-lead
Improve provider experience
How You'll Work.
Team & Collaboration
Cross-functional partners; Product teams; Marketing teams; Product Marketing teams; Finance teams; RevOps teams
Communication Scope
Communication skills
Process & Methodology
Strategic planning, Goal-setting
Full Job Description
Our Mission Healthcare should work for patients, but it doesn’ t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your impact on our mission Zocdoc's most important asset is our people. As a Senior Director of SMB Sales, you'll play a pivotal role in making sure that providers across the country can find and connect with patients on Zocdoc — and that once they do, they stay, grow, and thrive. You'll lead the SMB Sales organization end-to-end, shaping multi-year strategy, driving high-impact commercial execution, and building the kind of high-accountability, tech-enabled sales engine that wins. Your leadership will directly determine how Zocdoc competes, grows, and delivers on its mission of giving power to the patient. You'll enjoy this role if you are… Personally motivated by building and scaling world-class sales organizations that consistently deliver against ambitious revenue and retention
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