Zocdoc

Healthcare

SeniorDirector,SMBSales

$275–450k ~AI est. New York, New York, United States Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Director candidates.

The Brief

“Senior Director, SMB Sales at Zocdoc. Skills: SMB Sales, Sales Leadership, Revenue Growth, Strategic Planning. Own SMB Sales strategy. Own SMB Sales execution”

What You'll Achieve.

Deliver against revenue goals; Deliver against retention goals; Drive measurable commercial outcomes; Improve conversion; Increase speed-to-lead; Strengthen retention; Improve provider experience

Industry & Context.

Healthcare
Problems you'll solve

Data-driven narratives

What They're Looking For.

Must Have

12+ years sales leadership experience, High-growth SMB experience, Mid-market experience, B2B SaaS experience, Integrate generative AI tools, Lead multiple functions, Drive cohesive strategies, Long-term strategic planning, Organizational leadership, Performance management, Financial acumen, Revenue performance understanding, Unit economics understanding, CAC efficiency understanding, Segment profitability understanding, Product-led growth understanding, Funnel design understanding, Segmentation strategy understanding, Coverage strategy understanding, Customer lifecycle management understanding, Compassionate consultative approach, Confident approach, Use market intelligence, Use customer behavior data, Use data-driven narratives, Influence senior executives, Shape company strategy, Entrepreneurial mentality, Owner mentality, Bias to action, Superb communication skills

Nice to Have

AI adoption experience, CRM hygiene experience, Forecasting experience, Automation experience, Performance cadence experience

What You'll Do.

Own SMB Sales strategy

Own SMB Sales execution

Ensure near-term performance

Balance long-term growth

Drive multi-year strategic planning

Set quarterly goal-setting

Align with company objectives

Align with commercial priorities

Build relationships with cross-functional partners

Shape go-to-market strategy

Improve onboarding experiences

Improve conversion experiences

Strengthen provider journey

Identify new growth levers

Scale new growth levers

Lead high-performance culture

Lead high-accountability culture

Set clear expectations

Create development pathways

Partner with Revenue Operations

Define strategic roadmap

Drive commercial outcomes

Increase speed-to-lead

Improve provider experience

How You'll Work.

Team & Collaboration

Cross-functional partners; Product teams; Marketing teams; Product Marketing teams; Finance teams; RevOps teams

Communication Scope

Communication skills

Process & Methodology

Strategic planning, Goal-setting

Full Job Description

Our Mission Healthcare should work for patients, but it doesn’ t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable. Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on. Your impact on our mission Zocdoc's most important asset is our people. As a Senior Director of SMB Sales, you'll play a pivotal role in making sure that providers across the country can find and connect with patients on Zocdoc — and that once they do, they stay, grow, and thrive. You'll lead the SMB Sales organization end-to-end, shaping multi-year strategy, driving high-impact commercial execution, and building the kind of high-accountability, tech-enabled sales engine that wins. Your leadership will directly determine how Zocdoc competes, grows, and delivers on its mission of giving power to the patient. You'll enjoy this role if you are… Personally motivated by building and scaling world-class sales organizations that consistently deliver against ambitious revenue and retention

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