Freshworks
SaaS
SeniorDirectorProductDesign
“Senior Director - Product Design at Freshworks. Skills: Product design, User experience, Interface design, Visual design. Define design vision. Drive design strategy”
What You'll Achieve.
Drive business growth; Simplify complexity; Drive customer retention; Enhance productivity; Deliver actionable insights; Increase team's output; Elevate quality of work
Industry & Context.
Solve complex challenges; Simplify complex processes
What They're Looking For.
Must Have
15 years in product design, 5 years managing managers, 5 years managing senior ICs, Experience designing enterprise SaaS, Portfolio showcasing leadership, Proven ability to build teams, Proven ability to manage teams, Proven ability to motivate teams, Aptitude for technical domains, Experience integrating AI tools, Experience integrating AI methodologies
Nice to Have
Master's degree in Design, Master's degree in HCI, Master's degree in Computer Science, Master's degree in related field
What You'll Do.
Drive design strategy
Champion user understanding
Collaborate with leadership
Create product strategy
Present strategies to stakeholders
Lead product design team
Mentor product design team
Expand product design team
Foster excellence culture
Foster collaboration culture
Foster learning culture
Oversee design lifecycle
Partner with Research leader
Drive design strategy for revenue
Drive design strategy for retention
Drive design excellence
Ensure high quality deliverables
Update leadership regularly
Partner with Design systems leader
Ensure system serves product needs
Insist on data-informed approach
Leverage user analytics
Leverage qualitative research
Measure design impact
Transform operational efficiency
Embed AI into workflows
Accelerate team delivery
Elevate quality of work
How You'll Work.
Team & Collaboration
Cross-functional alignment; Senior leadership collaboration; Product Management collaboration; Engineering collaboration; Design systems collaboration
Communication Scope
Executive communication; Evangelize design thinking
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