Freshworks
Technology
SeniorDirectorProductDesign
“Senior Director - Product Design at Freshworks. Skills: Product Design, Team Leadership, Enterprise SaaS, AI Integration. Define design vision. Drive design strategy”
What You'll Achieve.
Drive business growth; Propel growth with better experiences; Simplify complex processes; Make processes intelligent; Make processes efficient; Improve CSAT; Improve customer retention; Enhance employee effectiveness; Make organizations productive; Turn data into insights; Increase team output; Elevate strategic work quality
Industry & Context.
Solve complex challenges; Simplify complex processes; Visualize complex relationships; Streamline critical workflows
What They're Looking For.
Must Have
15 years in product design, 5 years managing managers, 5 years managing senior ICs, Experience designing complex enterprise SaaS, Experience designing data-rich enterprise SaaS, Portfolio showcasing leadership, Portfolio showcasing design work, Portfolio on complex workflows, Portfolio on data visualization, Portfolio on systems thinking, Proven ability to build design teams, Proven ability to manage design teams, Proven ability to motivate design teams, Aptitude for understanding technical domains, Translate complexity into user experiences, Experience integrating AI tools, Experience integrating AI methodologies, Examples of AI adoption improving velocity, Examples of AI adoption improving quality, Bachelor's degree in Design, Bachelor's degree in HCI, Bachelor's degree in Computer Science, Bachelor's degree in related field, Master's degree in Design, Master's degree in HCI, Master's degree in Computer Science, Master's degree in related field
Nice to Have
AI-Augmented design operations evangelist
What You'll Do.
Drive design strategy
Champion user understanding
Ensure products are indispensable
Collaborate with Product Management
Collaborate with Engineering
Create cohesive product strategy
Anticipate market trends
Anticipate user needs
Evangelize design thinking
Solve complex challenges
Present strategies to stakeholders
Present concepts to stakeholders
Lead product design team
Mentor product design team
Expand product design team
Foster excellence culture
Foster collaboration culture
Foster learning culture
Oversee design lifecycle
Partner with Research leader
Drive foundational understanding
Partner with PM leaders
Drive design strategy for revenue
Drive design strategy for retention
Drive design excellence
Ensure high quality deliverables
Provide updates to leadership
Partner with Design systems leader
Ensure system serves product needs
Keep system up to date
Insist on data-informed approach
Leverage user analytics
Leverage qualitative research
Measure design impact
Transform design team efficiency
Embed AI into workflows
Accelerate team delivery
Elevate enterprise experiences
How You'll Work.
Team & Collaboration
Cross-functional alignment; Senior leadership collaboration; Product Management collaboration; Engineering collaboration; Design systems collaboration
Communication Scope
Executive communication; Presenting strategies; Presenting concepts
Applying for this Senior Director - Product Design role?
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