Signifyd
ecommerce
SeniorDirector,Product(AIPerformance&Risk)
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“Senior Director, Product (AI Performance & Risk) at Signifyd. Skills: Product leadership, AI performance, Risk management, Decisioning systems. Own the models and risk decisioning systems responsible for maintaining industry-leading performance while scaling across billions of dollars of merchant GMV.. Lead a team of Product Managers who drive product strategy and execution across five core systems that together power Signifyd’s AI decisioning platform.”
What You'll Achieve.
Deliver measurable impact across several areas within the first year.; Improved loss rate performance while maintaining approval rates; Meaningful conversion improvements across enterprise merchants; Deployment of new modeling capabilities into production; Faster cycle time from model research to live decisioning impact; Product leadership across AI, risk, and decisioning systems; Translate technical innovation into measurable improvements in merchant outcomes.
Industry & Context.
Translating technical innovation into measurable improvements in merchant outcomes.
What They're Looking For.
Must Have
10+ years of product leadership experience, Ownership of PMs or teams that drive major product areas
Nice to Have
Experience in fintech, payments, ecommerce, fraud, or AI-driven decision systems preferred, Experience working closely with data science or machine learning teams, Demonstrated track record of owning and improving business metrics, Founder or entrepreneurial operating experience is a plus
What You'll Do.
Own the models and risk decisioning systems responsible for maintaining industry-leading performance while scaling across billions of dollars of merchant GMV.
Lead a team of Product Managers who drive product strategy and execution across five core systems that together power Signifyd’s AI decisioning platform.
Help set the research agenda for Signifyd AI Lab (SAIL) and ensure a tight loop between modeling innovation and commercial impact.
Drive the product roadmap for the Risk Platform to support increasingly sophisticated models while maintaining speed and reliability.
Drive the expansion and improvement of the Feature System.
Guide the evolution of the Data Infrastructure systems.
Lead product strategy for Authorization Rate Optimization (ARO).
How You'll Work.
Team & Collaboration
Work closely with the CEO, CPO, CRO, and CTO to drive the next phase of Signifyd’s AI platform and product performance.; Work directly with merchants and discussing model performance, risk economics, and conversion strategy.
Process & Methodology
Execution of product strategy
Full Job Description
At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here! Department: Product The Product organization at Signifyd leads the vision, strategy, and execution of our product portfolio. We work at the intersection of technology, design, and go-to-market to build solutions that help some of the world’s largest retailers grow confidently in the face of fraud, abuse, and operational complexity. The Role At Signifyd, product leadership and business outcomes are inseparable. The Senior Director, Product – AI Performance it represents real dollars paid out when fraud occurs. You will own the models and risk decisioning systems responsible for maintaining industry-leading performance while scaling across billions of dollars of merchant GMV. Conversion Conversion rate is the primary metric enterprise merchants care about. Improving conversions while maintaining strong loss performance is one of the most powerful levers in ecommerce. Improving conversion requires improving decision quality across the full stack, including Authorization Rate Optimization (ARO) at the issuer and bank layer where many false declines originate. Next-Generation AI in Production Signifyd’s current modeling foundation has delivered strong results at global scale. The next phase requires deploying new modeli
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