CCC Intelligent Solutions Inc.
Insurance Economy
SeniorDirector,Marketing&CommunicationsOperations
Neural analysis suggests this role is
optimal for Director candidates.
“Senior Director, Marketing & Communications Operations at CCC Intelligent Solutions Inc.. Skills: Marketing operations, Communications operations, Brand strategy, Customer acquisition. Build and lead operating foundation. Own shared services that power brand, creative, events,”
Industry & Context.
Prioritization; Trade-offs; Driving change
Travel less than 10%
What They're Looking For.
Must Have
12–15+ years of experience in marketing, communications, marketing operations, marcom operations, or agency operations, Proven experience leading shared services or centralized teams in a complex organization, Operator mindset: planning, prioritization, process design, and execution rigor, Ability to balance structure with flexibility in a fast-moving environment, Credible partner to senior leaders comfortable setting boundaries, making trade-offs, and driving change
Nice to Have
Experience in business-to-business, automotive, insurance, insuretech and/or SaaS preferred, Bachelor’s degree preferred, Experience supporting brand, creative, digital, and/or communications teams strongly preferred
What You'll Do.
Build and lead operating foundation
Own shared services that power brand
Establish operating rhythm
and management systems
Ensure teams are resourced effectively
Prioritize work transparently
Provide leaders visibility into performance
Ensure operational discipline to turn strategy into execution
Own and evolve shared services
on-brand work with speed and consistency
Serve as partners to stakeholders
Manage creative services (design
Manage events strategy and execution
Manage digital marketing channels (web
email/digital communications)
Manage performance analytics
Design and lead core team operations
Establish predictable operating rhythm
Focus teams on highest-value work
Reduce friction across functions
Manage annual and quarterly planning
Manage program and project management across marketing and
Manage capacity planning
Build and mature operational infrastructure
Implement standardized workflows
Manage operational metrics
Manage budget ownership and vendor management
and measurement capabilities
Support evolution from channel-based to connected
lifecycle-oriented engine
Lead managers and individual contributors
Ensure teams feel supported
Set clear expectations
Coach leaders on prioritization
stakeholder management
Build culture of collaboration
continuous improvement
How You'll Work.
Team & Collaboration
Partners to stakeholders; Cross-functional teams; Senior leaders
Process & Methodology
Program management, Project management, Capacity planning, Prioritization, Sequencing, Workflow management
Full Job Description
Salary range is: $181,030.54 - $235,000.00 This position is equity and bonus and/or commission eligible. CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy**,** creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at [www.cccis.com](http://www.cccis.com). # **The Role** The Senior Director, Marketing & Communications Operations builds and leads the operating foundation that enables a modern, high-performing Marketing, Communications, and CSR organization at CCC. This role owns the shared services that power brand, creative, events, and digital marketing, and establishes the operating rhythm, team norms, and management systems that allow the organization to scale with clarity, consistency, and impact. This leader is both a functional owner and an organizational integrator—ensuring teams are resourced effectively, work is prioritized transparently, and leaders have clear visibility into performance, progress, and constraints. As Marketing, Communications, and CSR evolve into a strategic growth and narrative engine, this role ensures the operational discipline to turn strategy into sustained, high-quality execution. This role reports to the Vice President, Marketing, Communications & CSR and leads a team. # **Key Responsibilities:** **Marketing & Communications Shared Services Leadership** * Own and evolve shared services that support the enterprise Marketing and Communications organ
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