Jll
SeniorDirector,IFSM
“Senior Director, IFSM at Jll. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, facilities management, operations and maintenance, asset value protection, preventive maintenance, budget development, variance analysis, forecasting, cost savings identification, incident investigation, service provider performance evaluation, capital improvement planning, project completion processes. Achieving t”
What You'll Achieve.
achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators; achieved at the optimal cost, minimally within the prescribed budget for each facility; meeting SLA targets
Industry & Context.
creative problem-solving; structured problem-solving; conflict resolution
up to 10% travel domestically, Candidates must be authorized to work in the United States without sponsorship, subject to a background check for any convictions directly related to its duties and responsibilities
What They're Looking For.
Must Have
minimum 5 years direct supervision of a facilities organization, organizational and client relationship management skills, Demonstrated negotiation skills, Ability to plan and manage within budget and time constraints, Strategic thinker with implementation orientation, Advanced understanding of commercial leases, contract documents and routine accounting methods, Demonstrated familiarity with and understanding of building systems, Ability to multitask and work without direct supervision, Excellent prioritization and conflict resolution, Proficient in MS Office, written, verbal and people skills
Nice to Have
Undergraduate degree in Engineering, Business Administration, or related field, Experience overseeing a high performing facilities team remotely across multiple locations or regions, Former Engineer or Technician with hands on troubleshooting experience
What You'll Do.
Achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators
Achieving expected levels of service delivery at the optimal cost
minimally within the prescribed budget for each facility
Champion a "Safety First" culture across all teams
ensuring compliance with client and JLL safety procedures through training
and recognition programs
Establish strategic direction for operations and maintenance aligned with client objectives
driving continuous improvement and leveraging JLL tools and processes for efficient service delivery
Serve as primary client interface
maintaining relationships through regular engagement with key stakeholders
superior responsiveness
and creative problem-solving
Coordinate operational aspects of properties to protect
and improve asset value while monitoring preventive maintenance programs and utilizing data-driven insights
Review SLA/KPI scorecards and ensure consistency across all regions
demonstrating urgency and attention to detail in meeting committed service levels
Lead team development by fostering collaboration
promoting energy and enthusiasm
and providing career growth opportunities through timely performance reviews and coaching
Partner with senior leadership to advance service quality and strengthen client partnerships through continuous improvement initiatives and employee development
Develop and maintain operating budgets meeting SLA targets
providing variance analysis and forecasts while identifying cost savings opportunities with sourcing professionals
Lead incident investigations using structured problem-solving to identify root causes
and evaluate service provider performance in conjunction with leadership team
Manage multi-year capital improvement planning and project completion processes while ensuring optimal rollout and training on CMMS tools and systems
How You'll Work.
Team & Collaboration
part of a National Operations Team; fostering collaboration; Partner with senior leadership; evaluate service provider performance in conjunction with leadership team
Communication Scope
written, verbal and people skills
Process & Methodology
Ability to plan and manage within budget and time constraints, multi-year capital improvement planning, project completion processes
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