Array Tech, Inc.
SeniorDirector,GlobalServiceandWarranty
“Senior Director, Global Service and Warranty at Array Tech, Inc.. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics. Champion customer voice. Serve as senior global point of escalation”
What You'll Achieve.
ensure consistent, quality solar-tracking projects for customers worldwide; overall customer experience during commissioning and post project execution; align customer outcomes with company strategy and financial goals; promote a high-performance, accountable, and customer-focused culture; establish a consistent organizational structure and operating model; driving timely, transparent, and high-quality resolution; balance customer relationships with protection of company margin; ensure contractual, financial, and commercial alignment; position Customer Success & Services as a revenue-generating function
What They're Looking For.
Must Have
Proven experience leading large, multi-disciplinary, and post-sales, services, or customer success teams., Demonstrated accountability for revenue-adjacent and risk-related metrics (warranty reserves, LDs, back-charges, change orders)., 8+ years of experience of managing utility-scale renewable energy projects, Experienced Project Management skills with multi-million-dollar portfolios, business and commercial acumen and negotiation skills., Experience working cross-functionally with SalesD, Project Management, Integrated Supply Chain, Reliability, Engineering, Finance, Legal, and IT., Excellent communication skills with the ability to influence and engage executive stakeholders and key customers.
Nice to Have
Recommended Bachelor’s degree in Business, Construction Management, Engineering, or related major.
What You'll Do.
Champion customer voice
Serve as senior global point of escalation
Oversee structured case management
Facilitate meetings on escalations
Own and manage warranty reserve budget
Lead negotiation of claims
Collaborate on warranty claims
Own aftermarket sales targets
Build and optimize services portfolio
Identify and execute upsell opportunities
Design and improve global processes
Partner to align service delivery
Act as bridge between departments
Provide updates to executive team
Support strategic account planning
How You'll Work.
Team & Collaboration
Partnering with project management during project execution; Partnering closely with Commercial, Reliability, Supply Chain, Engineering, Finance, Legal, and Project Management; Collaborate with Legal, Finance and Accounting on warranty claims; Partner with Integrated Supply Chain to align service delivery and spare parts availability; Act as the bridge between Commercial, Engineering, Reliability, Services, Finance and Integrated Supply Chain
Communication Scope
Excellent communication skills with the ability to influence and engage executive stakeholders and key customers.
Process & Methodology
Experienced Project Management skills with multi-million-dollar portfolios
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