BW Packaging
SeniorDirector,FieldService(Installation,Commissioning&Lifecycle)
“Senior Director, Field Service (Installation, Commissioning & Lifecycle) at BW Packaging. Skills: Field service operations, Installation and commissioning, Lifecycle service management, Team leadership. Lead full field service delivery scope. Ensure safe, high-quality, and on-time execution”
What You'll Achieve.
Exceptional service performance; Customer satisfaction; Commercial results; Installation excellence; Lifecycle ownership; Seamless transition across the customer journey; Unified, scalable model; On-time execution of projects; Successful startup and customer acceptance; Proactive asset management; Uptime and reliability across the installed base; High customer satisfaction (CSAT/NPS); Rapid resolution of critical customer issues; Service revenue growth; High-performing teams; Productivity improvements; Cost efficiency; Quality consistency; Installation success; Uptime; MTTR; Utilization; Compliance with safety, regulatory, and quality requirements; Revenue diversification; Profitability; Service readiness
Industry & Context.
Problem-solving capabilities; Escalation support for complex technical issues
Ability to travel frequently (up to 60–70%), including international travel and extended site visits, Ability to work in industrial environments, including manufacturing plants and customer production sites, Capability to stand, walk, and move around job sites for extended periods, Ability to occasionally lift or move equipment or materials up to ~25 lbs, Comfortable working in environments with varying temperatures, noise levels, and proximity to operating machinery, Ability to use standard personal protective equipment (PPE) such as safety glasses, hard hats, gloves, and steel-toe footwear, Ability to climb ladders, access mezzanines, and work at heights when required, Visual and manual dexterity to inspect equipment and support troubleshooting activities, Pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments
What They're Looking For.
Must Have
10+ years of experience in field service, installation/commissioning, or lifecycle/aftermarket operations in capital equipment or industrial automation, Proven leadership of distributed field service teams and complex technical operations, operational and commercial acumen with experience driving service revenue and profitability, Deep understanding of FAT/SAT, commissioning, maintenance, and lifecycle services, Experience with KPI management, process improvement, and service systems/tools, problem-solving, organizational, and leadership capabilities, Willingness and ability to travel extensively, Bachelor’s degree required
Nice to Have
Engineering, Business, or related field preferred
What You'll Do.
Lead full field service delivery scope
and on-time execution
Drive operational KPIs
Own execution from FAT through SAT
Lead planning and execution of installations
Provide escalation support for technical issues
Implement continuous improvement
Own post-installation lifecycle
Develop and execute lifecycle offerings
Ensure proactive asset management
Drive coordinated delivery across maintenance
Ensure high customer satisfaction
Act as escalation point for customer issues
Support service revenue growth
Partner with Sales on quoting
Lead and develop regional leaders
Build high-performing teams
Identify skill gaps and implement training
Drive a culture of safety
Implement global service standards
Drive productivity improvements
Track and analyze performance metrics
Ensure compliance with requirements
Develop and expand service offerings
Drive revenue diversification
Improve profitability
Identify upsell and cross-sell opportunities
Provide structured feedback to improve product
Ensure smooth handoff from installation
Collaborate with supply chain
Support deployment of digital tools
Leverage data to improve service delivery
Drive continuous improvement initiatives
How You'll Work.
Team & Collaboration
Cross-functional collaboration with Sales, Engineering, Product Management, and Operations; Ensure seamless customer journey; Provide structured feedback to improve product performance, reliability, and serviceability; Ensure smooth handoff from installation to lifecycle service teams; Collaborate with supply chain and parts teams to support service readiness
Process & Methodology
Project close-outs, Post-mortem reviews
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