Jll
SeniorDirector,FacilitiesManagement
Neural analysis suggests this role is
optimal for Director candidates.
“Senior Director, Facilities Management at Jll. Skills: Facilities Management, Workplace Services, Operations Management, Client Relationship Management. Standardize operations across ASPAC region. Deliver Workplace Services across sub regions”
What You'll Achieve.
Exceed financial targets; Achieve net zero by 2030; Reduce waste; Reduce water; Reduce resources; Achieve P&L goals; Achieve risk goals; Achieve energy targets; Achieve account SLAs; Achieve account KPIs; NPS score > 8/10
Industry & Context.
Issue resolution; Risk reduction; Cost v quality decisions
What They're Looking For.
Must Have
15 years business operations experience, Managed regional teams, Managed green field projects, Managed brown field projects, Managed transition to operations start ups
Nice to Have
Proven track record generating growth through business development
What You'll Do.
Standardize operations across ASPAC region
Deliver Workplace Services across sub regions
Manage Sustaining Capital Program for SEA Countries
Exceed financial targets
Conduct reviews of site operating budgets
Collaborate with platform subject matter experts
Support site operations
Implement global programs
Coordinate global programs
Monitor global programs
Contribute to development of business and technology centres
Serve as communication conduits
Transfer knowledge from delivery team to SME/Ops Team
Ensure transition from project to operations
Set up systems prior to occupation
Build existing safety culture
Demonstrate culture of care
Drive JLL HSSE program
Propagate vested contract and relationship model
Deliver reliable and compliant workplace
Lead SEA performance measurement program
Secure client sign off
Rollout key initiatives
Develop and manage budgets
Reduce carbon footprint
Achieve net zero by 2030
Build initiatives to reduce waste
Build initiatives to reduce water
Build initiatives to reduce resources
Motivate teams to deliver workplace
Collaborate with Site Managers/SMEs
Support delivery teams across region
Ensure consistent reporting
Ensure regional coordination
Support ASPAC Account Director
Drive goals and objectives
Achieve energy targets
Be escalation point for Workplace issues
Provide resources for issue resolution
Support issue resolution
Assume responsibilities assigned by ASPAC Account Director
Maintain client relationships
Cascade shared goals and objectives
Deliver shared goals and objectives
Report shared goals and objectives
Develop relationships with clients
Develop relationships with key stakeholders
Develop relationships with customers
Set up regular customer forums
Analyse opportunities for service enhancement
Report opportunities for service enhancement
Support client in cost v quality decisions
Establish close contact with client organisations
Remain abreast of current client strategy
Remain abreast of current client thinking
Remain abreast of current client policies
Remain abreast of current client procedures
Embed governance framework
Present at annual reviews
Present at quarterly reviews
Organise regular operational meetings
Ensure SMEs and site leads are aligned
Organise regular forums for networking
Organise regular forums for engagement
How You'll Work.
Team & Collaboration
Cross-functional teams; Global programs; Regional programs; Delivery teams; Site leads; SMEs; Client counterpart; Key stakeholders; Customers; Customer forums; Peers; Colleagues
Communication Scope
Presentations; Reporting; Customer forums; Feedback
Process & Methodology
Sustaining Capital Program, Transition to operations, Global programs, Regional programs, Business and Technology Centres development
Full Job Description
**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **Client Account:** BP ASPAC **** **Reporting Relationships** Direct Manager: ASPAC Account Lead, APAC Work Dynamics Co-workers: Sub regional Workplace Leads, Sub regional Finance and Engineering ASPAC Workstream SME, Global Functions, CX Strategy, Occupancy Strategy, HSSE Direct reports: Site Leads Malaysia, Singapore, Indonesia, Thailand, Vietnam, Matrix reports: **** **Role Summary** Our Workplace Services Leaders are instrumental in driving our vision of “Creating inspirational, sustainable workplace experiences for our people and communities”. They must be visible and influential leaders of talented individuals and teams accountable for delivery of outstanding facilities and services. Their role is to design, communicate and deliver integrated, innovative, and differentiated workplace solutions for our client. They have accountabilities for all strategic and operational activity including, but not limited to HSSE, client and customer interaction, workplace modernisation and standardisation as well as managing the site-based teams for properties in their areas of responsibility. * undefined * **Standardize the vested model of operations across the ASPAC region** The Workplace lead for bp SEA will be accountable for standardising, delivering and performing Workplace Services across all sub regions on the vested account, including facilities management, churn. Manage and coordinate the Sustaining Capital Pro
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