SeniorDirector,CustomerSuccess

## Accountabilities Lead the enterprise customer success strategy, owning retention, expansion, adoption, and overall customer health outcomes across the portfolio while ensuring alignment with company growth objectives. Build and scale a high-performing Customer Success organization, developing managers and teams while fostering a culture of accountability, customer impact, and continuous improvement. Design and optimize customer lifecycle frameworks, including health scoring, forecasting models, engagement strategies, and scalable success programs. Partner cross-functionally with Sales, Product, Marketing, and Support to ensure a seamless customer journey and to influence roadmap decisions based on customer insights. Drive executive-level engagements, including QBRs and strategic business reviews, while strengthening relationships with key enterprise customers. Leverage data, analytics, and AI-enabled workflows to improve operational efficiency, increase scalability, and enhance customer outcomes. Requirements 10+ years of experience in Customer Success, Account Management, Professional Services, or post-sale leadership roles within SaaS environments. 5+ years of experience leading managers or senior leaders, with a proven track record of scaling customer-facing organizations in high-growth contexts. Demonstrated success in driving retention, expansion, adoption, and overall customer value realization across enterprise customer segments. Strong executive presence with the ability to influence C-level stakeholders and lead strategic conversations with large enterprise customers. Deep expertise in customer lifecycle management, success operations, health scoring, forecasting, and data-driven decision-making. Experience working cross-functionally with Product, Sales, Marketing, and Support in complex, matrixed environments. A systems-oriented and AI-forward mindset, with a passion for building scalable processes and improving team efficiency through innovation. Benef