TouchBistro
Technology
SeniorDirector,CustomerSuccessOperations&AI
“Senior Director, Customer Success Operations & AI at TouchBistro. Skills: Customer Success Operations, AI, Systems. Build scalable CS operating system. Design and evolve workflows”
What You'll Achieve.
Systems are connected, scalable, and trusted; Data drives clear, confident decisions; AI is embedded into daily workflows; Customer Success operates proactively
Industry & Context.
Data-driven decision making
What They're Looking For.
Must Have
10+ years in Customer Success Operations, RevOps, or Systems leadership, Deep experience owning end-to-end CS technology ecosystems, Salesforce expertise, Proven ability to design systems aligned to real operational workflows, Experience working with data, analytics, and reporting ecosystems, AI/automation in business operations, Business acumen
Nice to Have
Service Cloud technical depth strongly preferred
What You'll Do.
Build scalable CS operating system
Design and evolve workflows
Own and unify CS tech stack
Improve how frontline teams operate
Turn data into decisions
Own Customer Success data ecosystem
Move reporting into actionable insights
Embed AI into how we work
Ensure AI is embedded into workflows
Shift operations from reactive to proactive
Partner cross-functionally with Product and Engineering
Drive execution against opportunities
How You'll Work.
Team & Collaboration
Partner with Product; Partner with Engineering
Applying for this Senior Director, Customer Success Operations & AI role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about TouchBistro?
Real rants from real employees. Read before you apply.