SeniorDirector,CustomerSuccessManager

## **TITLE** ## ** _Senior Director, Customer Success Manager_** ## **WHO WE ARE** Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) insurance industry. Our modern SaaS platform enables insurers to run agile, cloud-based operations and deliver better customer experiences. Duck Creek is a flexible-first company, offering employees autonomy in how they manage their work. As part of our Flying Together approach, we are thoughtfully increasing opportunities for in-person collaboration by focusing on hiring in designated locations. This role is aligned to a specific location, and you’ll partner with your leader to participate in meaningful in-person moments that support team connection and collaboration. ## **ABOUT VISTA** Duck Creek Technologies is a portfolio company of Vista Equity Partners, a global investment firm that partners with mission-critical enterprise software and technology-enabled businesses to drive growth and operational excellence. As part of a Vista portfolio company, you’ll work in an environment backed by deep expertise, long-term investment, and a strong commitment to building market-leading businesses and meaningful careers. ## **POSITION OVERVIEW** ## The Senior Director, Customer Success Manager (IC) at Duck Creek Technologies is responsible for executive-level ownership and strategic leadership of one or more of Duck Creek’s most significant global customer relationships. This role serves as the primary executive point of accountability for customer success, retention, growth, strategic alignment, and overall account health across complex enterprise environments. ## This position operates as a highly autonomous senior individual contributor responsible for developing trusted executive relationships, driving long-term customer value realization, and aligning Duck Creek’s products, services, operations, and strategic investments with customer business objectives. The role partners