MongoDB
SeniorDirector,Customer&PartnerOperations
“Senior Director, Customer & Partner Operations at MongoDB. Skills: Customer & Partner Operations, Sales Operations, Revenue Operations, Customer Success Operations, strategy, planning, analytics, operations, process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. strategy, planning, analytics, and operations for Customer, Services, and/or Partner functions. building scalable processes”
Industry & Context.
analytical skills with the ability to translate complex data into executive-ready narratives; distill complex, cross‑functional problems into clear, concise narratives and recommendations
What They're Looking For.
Must Have
12+ years of experience in Sales Operations, Revenue Operations, or Customer Success Operations within a high-growth enterprise software company, Recent executive ownership of strategy, planning, analytics, and operations for Customer, Services, and/or Partner functions, including direct partnership with C‑level or SVP‑level leaders, analytical skills with the ability to translate complex data into executive-ready narratives, Deep familiarity with Salesforce, CS platforms (Gainsight preferred), and BI tools (Tableau, Looker, or similar), Track record of building scalable processes and driving cross-functional alignment without direct authority, executive presence and exceptional written and verbal communication, able to distill complex, cross‑functional problems into clear, concise narratives and recommendations for VP+ and SLT audiences, Demonstrated ability to influence without authority, build trust quickly, and navigate ambiguity in a high‑growth, fast‑changing environment
Nice to Have
MBA or advanced degree preferred, Experience at a company scaling through a $1B+ revenue inflection point preferred
What You'll Do.
and operations for Customer
and/or Partner functions
building scalable processes
driving cross-functional alignment without direct authority
cross‑functional problems into clear
concise narratives and recommendations
How You'll Work.
Team & Collaboration
direct partnership with C‑level or SVP‑level leaders; driving cross-functional alignment without direct authority; collaboration with Customer, Services, and/or Partner functions
Communication Scope
exceptional written and verbal communication; ability to translate complex data into executive-ready narratives; ability to distill complex, cross‑functional problems into clear, concise narratives and recommendations for VP+ and SLT audiences
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