Suno
Operations
SeniorDirector,CustomerExperience&SafetyOperations
Neural analysis suggests this role is
optimal for Director candidates.
“Senior Director, Customer Experience & Safety Operations at Suno. Skills: Customer Experience Operations, AI-native support, Vendor management. Lead Customer Experience. Set standard for user touchpoints”
Industry & Context.
Translate customer signal into action
10% travel, Eligible to work in US
What They're Looking For.
Must Have
12+ years in operations, 0-to-1 ops builder, Analytically and data-driven, Experience with AI-native tooling, Consumer technology experience, Cross-functional operator, Vendor and BPO management
Nice to Have
Formally running a support organization, Scaling community as growth channel, Platform responsibility experience, Policy-adjacent operations experience, Consulting or strategy firm background
What You'll Do.
Lead Customer Experience
Set standard for user touchpoints
Define world-class operations
Ensure AI-native customer experience
Own customer feedback loop
Inform roadmap with insights
Build and grow community
Maintain Knowledge Base
Define Trust & Safety operations
Build Trust & Safety operations
Manage operational response to user reports
Manage legal requests
Manage ground truthing efforts
Manage data annotation efforts
How You'll Work.
Team & Collaboration
Cross-functional operator; Work across product; Work across engineering; Work across legal
Full Job Description
ABOUT SUNO We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfilment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world. Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible. Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA). ABOUT THE ROLE Suno is looking for its first leader of Customer Experience & Safety Operations — a builder and operator who will spearhead our Support and Community teams and lead the operational functions that support our Trust and Safety organization.. You'll sit at the intersection of our customers and the product and engineering teams who build for them, turning customer signals into action and setting the standard for how Suno earns and keeps the trust of millions of creators. Check out the Suno version of this role here! https://suno.com/s/iDzbw3gRhhKTJXSx WHAT YOU'LL DO - Lead Customer Experience at Suno, setting the standard for how we show up for our users at every touchpoint. - Lead and grow a world class team and define what world-class looks like at an AI-native music company - Ensure that our Customer Experience organization is AI-native and customer-first, standing up the rig
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