Suno
Operations
SeniorDirector,CustomerExperience&SafetyOperations
“Senior Director, Customer Experience & Safety Operations at Suno. Skills: Customer Experience Operations, AI-native support, Vendor management. Lead Customer Experience. Set standard for user touchpoints”
Industry & Context.
Translate customer signal into action
10% travel, Eligible to work in US
What They're Looking For.
Must Have
12+ years in operations, 0-to-1 ops builder, Analytically and data-driven, Experience with AI-native tooling, Consumer technology experience, Cross-functional operator, Vendor and BPO management
Nice to Have
Formally running a support organization, Scaling community as growth channel, Platform responsibility experience, Policy-adjacent operations experience, Consulting or strategy firm background
What You'll Do.
Lead Customer Experience
Set standard for user touchpoints
Define world-class operations
Ensure AI-native customer experience
Own customer feedback loop
Inform roadmap with insights
Build and grow community
Maintain Knowledge Base
Define Trust & Safety operations
Build Trust & Safety operations
Manage operational response to user reports
Manage legal requests
Manage ground truthing efforts
Manage data annotation efforts
How You'll Work.
Team & Collaboration
Cross-functional operator; Work across product; Work across engineering; Work across legal
Applying for this Senior Director, Customer Experience & Safety Operations role?
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