ShipBob, Inc.
e-commerce logistics
SeniorDirector,ControlTower
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Director, Control Tower at ShipBob, Inc.. Skills: Control Tower management, Merchant Operations management, global operations, remote team leadership, AI implementation, process automation, scaling logistics infrastructure. Manage and direct global ShipBob Control Tower and Merchant Operations teams operating across all time zones. Set the vision and standards for Control Tower and Merchant Operations”
What You'll Achieve.
drive results that move the needle for ShipBob, our merchants, and for your own professional growth; deliver exceptional merchant experiences; rapidly grow alongside ShipBob’s merchant base; improve service quality; reduce resolution times; increase team capacity without proportional headcount growth; achieve scale at ShipBob; create operational leverage without adding headcount; contributing growth of ShipBob; improve leader and business performance; drive cost improvement year-over-year; successfully drive business objectives
Industry & Context.
create tangible solutions; drive results that move the needle; bring a knack for doing the impossible; ability to think strategically; effectively execute through multiple levels; actively identify and implement AI solutions that address merchant experience challenges
What They're Looking For.
Must Have
BSA degree in Transportation, Logistics, Supply Chain, Business Administration, or related field from an accredited college, 10+ years of operational leadership experience with a blend of supply chain and customer service or merchant, demonstrated ability to build, scale, and culturally lead large remote service teams, Proven experience leading large-scale remote customer service or merchant operations teams, ideally in a global or offshore context, with a track record of improving merchant or customer satisfaction at scale, Working knowledge of lean methodologies, process improvement, and the operational metrics and systems that drive continuous improvement across both logistics and customer service environments, Excellent research skills and solid business acumen, Experience managing and operating P
Nice to Have
MBA or MA/MS in supply chain management, operations, or business is a plus
What You'll Do.
Manage and direct global ShipBob Control Tower and Merchant Operations teams operating across all time zones
Set the vision and standards for Control Tower and Merchant Operations
Direct both functions and build high-performing teams aligned with the strategy
Supervise the major functions inherent within the scope of responsibility
Lead and scale a large
remote Merchant Operations team based in India
Establish service standards for Merchant Operations
Set cultural tone for Merchant Operations
Build a merchant-first operating model
Develop the organizational capability to rapidly grow alongside ShipBob’s merchant base
Champion the deployment of AI-driven tools and process automation within Merchant Operations
Provide cross-cultural leadership to a geographically distributed organization
Accountable for establishing performance objectives
Develop operational metrics aligned with these objectives
Deliver results on behalf of ShipBob merchants
Inform product roadmaps to achieve scale at ShipBob by transitioning manual control tower and merchant operations work into technology-driven
Actively identify and implement AI solutions that address merchant experience challenges and create operational leverage without adding headcount
Develop and maintain a high-bar organization by selecting
and developing people
Drive associate engagement throughout teams to improve leader and business performance
Direct all functions within budgets and drive cost improvement year-over-year
Develop effective organizational structures
Create a motivating environment to help people through change in a positive manner
Foster open communications
continuous improvement
and minimize maintain involve others in decision making
Authentically build trusted relationships and collaborate globally with diverse
and multi-functional teams to successfully drive business objectives
Additional duties and responsibilities as necessary
How You'll Work.
Team & Collaboration
Collaborate with Peers and Leaders Alike; leaders are feedback flows in both directions; everyone, regardless of their seniority or role, steps up to help when needed; Provide cross-cultural leadership to a geographically distributed organization; Authentically build trusted relationships and collaborate globally with diverse, and multi-functional teams to successfully drive business objectives
Communication Scope
foster open communications
Full Job Description
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place. Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing. Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward. Location: Remote in these states: AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, SC, TN, TX, VA, VT, WA, WI Role Description: This role is designed for someone who is eager to drive the next level of innovation within the e-commerce logistics space in an extremely high-growth environment. We are looking for a high-energy supply chain expert to dive in, bring a knack for doing the impossible, and scaling logistics infrastructure at lightning speed. If you are highly curious with the ability to think strategically and can effectively execute through multiple levels, then we want you as part of our team. This role is not your ordinary job, there is never a dull day! The team you will be working with have all been there, done that, and bought the tshirt! We are bringing new and exciting supply chain offerings to our merchants and need someone who is excited to be a
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