SeniorDigitalSupportEngineer

# **Primary Location** WA - Welshpool # **Job Description Summary** Are you a tech savvy problem solver who loves helping people, thrives in a fast paced environment, and knows how to turn complex issues into seamless solutions? ServiceStream is looking for a Senior Digital Support Engineer to join our national team and deliver exceptional frontline and Level 2 technical support across our digital workplace. This role blends Service Desk responsibilities with End User Computing (EUC) expertise — perfect for someone who enjoys variety, owns their work, and is passionate about creating a smooth and productive technology experience for all users. Please note: This role is open exclusively to Australian Citizens and is offered as a 12-month fixed-term contract, with the potential for extension. The position will be based out of our Welshpool office in Perth. # **About the Role** As a Senior Digital Support Engineer, you’ll be the first point of contact for technical enquiries and escalations, supporting our people across Australia. You’ll work across hardware, software, mobile devices, Microsoft 365 products, and digital workplace tools to keep our teams productive and connected. You'll also play an important part in continuous improvement across the support function, including knowledge base updates, process enhancements, and employee onboarding support. **What You’ll Do** * Provide high-quality first‑level support via phone, email, ticketing systems and in-person requests * Troubleshoot a wide range of issues including hardware, software, account access, connectivity and digital workplace tools * Act as a Level 2 escalation point for more complex technical issues * Administer, configure and support end-user devices including Windows, macOS, Apple and Android * Support enterprise applications such as Microsoft 365, Teams and SharePoint * Assist with employee onboarding/offboarding, including device provisioning * Contribute to process improvement, automation ideas, and