MSX International
Automotive
SeniorDiagnosticSupportEngineer
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“Senior Diagnostic Support Engineer at MSX International”
What You'll Achieve.
Cost avoidance; Continuous improvement
Industry & Context.
Root cause analysis
24/7 environment, Rotational week off, National Holidays off
How You'll Work.
Communication Scope
Customer guidance
Full Job Description
Company Overview: [https://www.msxi.com/en/](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.msxi.com%2Fen%2F&data=05%7C02%7Cpriti.abhange%40msxi.com%7Ccb4e27e1763f4762076108de6ded396d%7C22d1428ac66d431192effab1eb2d98e7%7C0%7C0%7C639069062800280121%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=GeUiMP%2FoK4hrBa%2BMfPP7Dh46Ljq4sLflPZ64MfzolC4%3D&reserved=0) At MSX International , we’ve been partnering with le ading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry. Job Summary: The Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Center (CC) 24/7. The role involves guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently. Location: Oragadam, Tamil Nadu Experience: 1-2 years Industry: Automotive Working Days : 6 days (Rotational week off & National Holidays) Key Responsibilities: * 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected. * Ticketing: Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system (with automation in phase 2). * Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues. * Critical DTCs: For vehicles with critical DTCs (e.g., "Service Now" category), guide them to the nearest dealer. * Vehicle Breakdown: If a vehicle is immovable, or if further damage could occur, instruct the dealer to reach the vehicle’s location. * Issue Tracking: Coordinate with dealers to ensure the issue/ticket is resolved complet
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