Kone
SeniorDevOpsSpecialist,PDM
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“Senior DevOps Specialist, PDM at Kone. Skills: AWS, DevOps, PDM platforms, incident leadership, problem management, operational excellence. provide technical ownership and operational leadership for KONE’s Product Data Management (PDM) platforms and related AWS‑based services. end‑to‑end accountability for the reliability, resilience, and operational excellence of PDM‑related services”
What You'll Achieve.
high availability; stability; security; maintainability; scalability; resilience; fast containment; clear communication; executive‑level visibility; structural, long‑term fixes; observability; automation; documentation quality; data accuracy; service management maturity; agreed service levels; operational standards; continuous improvement targets
Industry & Context.
problem management; root cause analysis; technical judgment; risk, trade‑offs, and uncertainty
What They're Looking For.
Must Have
Expert-level, hands-on experience operating AWS-based production environments with ECS, Amazon RDS PostgreSQL (we use Aurora PostgreSQL), CloudFormation and CloudWatch, including monitoring, automation, incident response, change management, and operational optimization, understanding of PLM/PDM platforms, product structures, and product data flows, with the ability to assess operational impact on business-critical processes, Deep practical knowledge of DevOps, Agile, and ITIL-based service management, and how they apply to complex digital product operations, Proven experience leading major incidents, problem management, and root cause analysis across multiple teams and suppliers, Ability to work with service design, CMDB, and technical architecture documentation, ensuring accuracy, traceability, and continuity
Nice to Have
Senior-level experience supporting and evolving cloud-based, global production services, Background in PLM/PDM or engineering data-intensive environments, Experience working in cross-functional, multi-vendor ecosystems with shared operational accountability, Certifications or formal training in AWS, DevOps, ITIL4, Agile leadership, or related operational practices are considered an advantage, Solid foundational understanding of product development and PLM-related lifecycle processes
What You'll Do.
provide technical ownership and operational leadership for KONE’s Product Data Management (PDM) platforms and related AWS‑based services
end‑to‑end accountability for the reliability
and operational excellence of PDM‑related services
setting operational standards
leading complex incidents
governing production readiness
driving long‑term improvements across AWS‑based environments
Own the end‑to‑end operational health of PDM‑related digital products
and AWS‑based services
Define and maintain operational architecture and service standards for PDM platforms
Govern production readiness and go‑live decisions
Act as the senior incident leader for major and cross‑domain PDM incidents
Own problem management and root cause governance
Define and drive operational excellence initiatives across PDM
Translate operational pain points and risks into roadmap‑level improvements
and security as core quality attributes
Provide technical leadership and operational direction to operations team
How You'll Work.
Team & Collaboration
Act as a trusted technical partner to product, platform, and business stakeholders; Collaborate closely with product, engineering, and business stakeholders; Actively contribute to and influence agile and DevOps ways of working; leading task forces and cross‑team initiatives; Experience working in cross-functional, multi‑vendor ecosystems with shared operational accountability
Communication Scope
clear communication; executive‑level visibility; translating complex technical and operational topics into clear decisions and priorities
Process & Methodology
driving long‑term improvements, roadmap‑level improvements
Full Job Description
* **About the Role** We are looking for a **Senior DevOps Specialist – PDM** to provide strong technical ownership and operational leadership for KONE’s Product Data Management (PDM) platforms and related AWS‑based services. This is a senior technical authority role with end‑to‑end accountability for the reliability, resilience, and operational excellence of PDM‑related services. You are responsible not only for hands‑on execution when needed, but for setting operational standards, leading complex incidents, governing production readiness, and driving long‑term improvements across AWS‑based environments. You act as a trusted technical partner to product, platform, and business stakeholders, and as the primary operational escalation point for PDM services. The role requires deep technical judgment, strong leadership under pressure, and the ability to influence teams and suppliers to protect service continuity and platform sustainability. **What You Will Do** * Own the end‑to‑end operational health of PDM‑related digital products, components, and AWS‑based services, ensuring high availability, stability, security, and maintainability. * Define and maintain operational architecture and service standards for PDM platforms, ensuring scalability and resilience in global production environments. * Govern production readiness and go‑live decisions, ensuring operational risks are understood and mitigated before releases. * Act as the senior incident leader for major and cross‑domain PDM incidents, coordinating internal teams and external suppliers to ensure fast containment, clear communication, and executive‑level visibility. * Own problem management and root cause governance, ensuring recurring or systemic issues are addressed through structural, long‑term fixes rather than tactical workarounds. * Define and drive operational excellence initiatives across PDM, including observability, automation, documentation quality, data accuracy, and service management maturity. * Tran
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