Company
Technology
SeniorDeveloperSuccessEngineer-West
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Developer Success Engineer - West. Skills: Developer Success, Cloud-native environments, Distributed systems. Help users deploy Temporal. Help users scale Temporal”
Industry & Context.
Problem solver; Scalability challenges; Reliability challenges; Troubleshooting challenges
What They're Looking For.
Must Have
6+ years of experience as a developer, Fluent in Python, Java, Golang, or TypeScript, Experience with deployment and managing medium to large-scale architectures, Experience with monitoring tools such as Prometheus and Grafana, Troubleshoot performance and availability issues, Minimum of one year experience in an internal or external customer-facing role, Experience working with or as part of remote teams, Written and verbal communication skills, Seek to understand first, lead with data, and rely on facts
Nice to Have
Previous experience in customer-facing positions, Experience with security certificate management and implementation, Ability to understand use cases and translate them into Temporal design decisions and architecture best practices
What You'll Do.
Help users deploy Temporal
Help users scale Temporal
Troubleshoot complex infrastructure issues
Develop automation solutions
Debug complex infrastructure issues
Optimize cloud performance
Enhance reliability for Temporal users
Develop observability solutions
Automate infrastructure operations
Drive technical solutions
Engage directly with developers
Engage with engineering teams
Engage with product teams
Provide solutions that enhance scalability
Provide solutions that enhance performance
Provide solutions that enhance reliability
Influence platform improvements
Develop self-service infrastructure solutions
Build diagnostic tools
Serve as a bridge between developers and infrastructure
How You'll Work.
Team & Collaboration
Cross-functional teams; Remote teams
Communication Scope
Written communication; Verbal communication
Full Job Description
SUMMARY The Senior Developer Success Engineer - West will be the frontline technical expert for our developer community. You will help users deploy and scale Temporal in cloud-native environments. You will also troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions. This role is ideal for someone who thrives on solving distributed systems challenges and improving the developer experience. What You'll Do - Be a keen learner: - At Temporal, you’ll work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices. You’ll gain deep expertise in container orchestration, networking, and observability while learning from complex, real-world customer use cases. - Our stack includes Go, Python, and Java, providing continuous opportunities to hone your programming skills in infrastructure automation, resilience engineering, and performance tuning. - Be a passionate problem solver: - If you enjoy tackling scalability, reliability, and troubleshooting challenges in distributed systems, you’ll thrive in this role. - As a Senior Developer Success Engineer, you’ll work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users. - You'll develop observability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC) to help customers run Temporal efficiently at scale. - Once ramped up, we expect you to independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices. Don't worry—we have seasoned engineers and mentors to support you along the way! - Be a great communicator: - As a Senior Developer Success Engineer you will engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that enhance scalabilit
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