Amazon.com Services LLC
Project/Program/Product Management--Non-Tech, Design, operations
SeniorDesignProgramManager,AmazonDeliveryCustomerExperiences
Neural analysis suggests this role is
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“Senior Design Program Manager, Amazon Delivery Customer Experiences at Amazon.com Services LLC. Skills: Design program management. Establish and scale team scrum ceremonies. Evolve team mechanisms”
What You'll Achieve.
Amplify collective impact; Scale efficiency across organization; Deliver exceptional customer experiences
Industry & Context.
What They're Looking For.
Must Have
5+ years of design program management experience, Knowledge of human-centered design process, Experience understanding needs of business and end customers and translating them into right solutions
Nice to Have
Knowledge of project management tools and methodologies, Experience working and contributing to project playbooks, Building schedules, Managing issues/risks, Establishing communication plans, Stakeholder management, Experience gathering and analyzing large amounts of data, Delivering continuous business improvements
What You'll Do.
Establish and scale team scrum ceremonies
Evolve team mechanisms
Document team mechanisms
Model team mechanisms
Compose design program PRFAQ’s
Compose business review docs
Compose work-back plans
Advocate for happiness of designers
Advocate for productivity of designers
Forge relationships with product leaders
Forge relationships with engineering leaders
Maximize design contributions
Align design team goals
Captain team communications
How You'll Work.
Team & Collaboration
Design teams; Researchers; Product leaders; Engineering leaders
Process & Methodology
Agile, Waterfall
Full Job Description
Have you ever witnessed or felt the frustration of talented teams working in silos, knowing there must be a better way to align efforts and share knowledge across an organization? Amazon Delivery’s Customer Experiences team (ADX CX) is seeking a Senior Design Program Manager to architect the operational backbone that enables our design teams and partners to work seamlessly together, creating transparency and repeatable processes that amplify our collective impact. You'll identify and champion innovative ways to scale efficiency across the organization, while personally coaching individuals and managers with solutions tailored to their unique challenges and working styles. In direct partnership with senior leaders and our broader design organization, you'll define what operational excellence looks like at scale, transforming how our teams work together to deliver exceptional customer experiences. As you pursue operational excellence in CX, you will also join a community of design program managers in our broader ADX organization to leverage ideas and share learnings across teams. Key job responsibilities As a key driver in designing solutions and up-leveling our team's operational excellence, you will: - Establish and scale team scrum ceremonies (stand-up, sprint planning, retros, etc) - Evolve, document and model team mechanisms - Compose design program PRFAQ’s, business review docs, and work-back plans - Advocate for the happiness and productivity of your designers - Forge relationships with product and engineering leaders to maximize design contributions - Protect vision and align design team goals - Captain team communications and oversee releases About the team The Amazon Delivery’s Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation exp
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