Mercury
Finance / FinServ
SeniorDesignOperationsProgramManager
“Senior Design Operations Program Manager at Mercury. Skills: Design Operations Program Management, Process Improvement, Team Health and Happiness, Onboarding and Enablement, Tooling and Workflow Management. Build simple processes and systems to ensure our Design org can scale effectively. Lead activities and initiatives that support a healthy design culture and quality goals”
Industry & Context.
Skill in anticipating and mitigating risks across people, process, and tools; co-create solutions to address team roadblocks and inefficiencies
What They're Looking For.
Must Have
3-6+ years of experience in a design-focused operations or program management role, Excellent interpersonal, presentation, and communication skills, Demonstrated high bar for quality and attention to detail, and fostering accountability, Proven ability to influence without authority and coordinate across teams, product areas, and platforms to land new ways of working, Demonstrated ownership of complex horizontal programs, including scoping, sequencing, making trade-offs, and engaging the right partners, Ability to reflect, adapt quickly, and continuously improve in response to changing priorities and feedback, Skill in anticipating and mitigating risks across people, process, and tools, History of driving operational excellence by improving systems end-to-end, not just delivering individual projects
What You'll Do.
Build simple processes and systems to ensure our Design org can scale effectively
Lead activities and initiatives that support a healthy design culture and quality goals
Champion initiatives that elevate our employer brand and grow the Design team’s external presence
Drive onboarding and enablement
Support tooling and workflow
Manage design tooling and partner with Procurement to secure new tools
Provide thought partnership to Design leaders
Cultivate positive relationships with our partners to effectively identify and co-create solutions
Collaborate with designers
and cross-functional partners
How You'll Work.
Team & Collaboration
collaborating closely with a diverse group of stakeholders; partnering with EPD Ops; partner with Procurement; Cultivate positive relationships with our partners; Collaborate with designers, design leaders, and cross-functional partners; partnering with Product Ops, Research Ops, and Eng Ops
Communication Scope
Excellent interpersonal, presentation, and communication skills
Process & Methodology
program management, scoping, sequencing, making trade-offs, engaging the right partners, driving operational excellence by improving systems end-to-end
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