Mercury
Finance / FinServ
SeniorDesignOperationsProgramManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Design Operations Program Manager at Mercury. Skills: Design Operations Program Management, Process Improvement, Team Health and Happiness, Onboarding and Enablement, Tooling and Workflow Management. Build simple processes and systems to ensure our Design org can scale effectively. Lead activities and initiatives that support a healthy design culture and quality goals”
Industry & Context.
Skill in anticipating and mitigating risks across people, process, and tools; co-create solutions to address team roadblocks and inefficiencies
What They're Looking For.
Must Have
3-6+ years of experience in a design-focused operations or program management role, Excellent interpersonal, presentation, and communication skills, Demonstrated high bar for quality and attention to detail, and fostering accountability, Proven ability to influence without authority and coordinate across teams, product areas, and platforms to land new ways of working, Demonstrated ownership of complex horizontal programs, including scoping, sequencing, making trade-offs, and engaging the right partners, Ability to reflect, adapt quickly, and continuously improve in response to changing priorities and feedback, Skill in anticipating and mitigating risks across people, process, and tools, History of driving operational excellence by improving systems end-to-end, not just delivering individual projects
What You'll Do.
Build simple processes and systems to ensure our Design org can scale effectively
Lead activities and initiatives that support a healthy design culture and quality goals
Champion initiatives that elevate our employer brand and grow the Design team’s external presence
Drive onboarding and enablement
Support tooling and workflow
Manage design tooling and partner with Procurement to secure new tools
Provide thought partnership to Design leaders
Cultivate positive relationships with our partners to effectively identify and co-create solutions
Collaborate with designers
and cross-functional partners
How You'll Work.
Team & Collaboration
collaborating closely with a diverse group of stakeholders; partnering with EPD Ops; partner with Procurement; Cultivate positive relationships with our partners; Collaborate with designers, design leaders, and cross-functional partners; partnering with Product Ops, Research Ops, and Eng Ops
Communication Scope
Excellent interpersonal, presentation, and communication skills
Process & Methodology
program management, scoping, sequencing, making trade-offs, engaging the right partners, driving operational excellence by improving systems end-to-end
Full Job Description
At Mercury, we believe that thoughtful design can change an ancient industry shaped by complexity, friction, and indifference—and that intentionality, care, and taste can marry power and beauty, form and function, where these concepts are taken for granted. As we build a radically different kind of banking* experience, design isn’t an aesthetic layer added at the end. It’s how our products are shaped, how decisions are made, and how customers experience us every day. Design at Mercury is a team of 40+ curious, supportive, and thoughtful designers. We’re looking for a Senior Design Operations Program Manager to join us, reporting to the Head of Design Operations to support our growing design org. In this role, you’ll help build the programs and processes that make life better for our design team, whether that’s improving onboarding, refining ways of working, or organizing team off-sites. Our focus is to improve the quality, efficiency, and impact of Design. You’ll be an advocate for team health and happiness, always seeking opportunities to improve how we work and deliver an exceptional user experience for Mercury’s users. This role blends strategy and execution, giving you ownership from concept to delivery while collaborating closely with a diverse group of stakeholders. Key Responsibilities: Build simple processes and systems to ensure our Design org can scale effectively as it continues to grow year-over-year without unnecessary overhead. Lead activities and initiatives that support a healthy design culture and quality goals such as all hands, onsites, and other team rituals. Champion initiatives that elevate our employer brand and grow the Design team’s external presence through events, content, and community engagement. Drive onboarding and enablement: Maintain and update onboarding programming in partnership with EPD Ops to ensure new designers ramp quickly and effectively. Support tooling and workflow. Manage design tooling and partner with Procurement to sec
Applying for this Senior Design Operations Program Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Mercury?
Real rants from real employees. Read before you apply.