SeniorDeliveryLead,ValuesStream

Fairness feels good Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first. Lead transformation. Deliver impact. Help protect Australians. At AFCA, our purpose is clear, we stand on the side of fairness. As we expand our role under the Scams Prevention Framework , we are shaping how Australia responds to increasingly complex, multi-sector scam complaints across financial services, telecommunications and digital platforms. This is a rare opportunity to play a pivotal leadership role in a national priority program , driving delivery excellence across a large-scale, highly visible transformation. The Opportunity As a Senior Delivery Lead , you will own the end-to-end delivery of a major value stream within AFCA’s Scams EDR program. This is far more than project management, this is a hands-on transformation leadership role , where you will integrate strategy, customer experience and technology delivery to achieve real outcomes. You’ll operate at the centre of a complex, multi-stream program , working with senior stakeholders, technology teams and external partners to deliver meaningful change that improves how complaints are resolved for Australians. This role is offered as an initial 2 year contract, with a strong view to extension. What You’ll Do * Lead end-to-end delivery of a critical value stream or program of work * Translate strategy into executable roadmaps and measurable outcomes * Establish and embed scaled Agile (SA