Amazon Web Services
Technology
SeniorDeliveryConsultantCustomerExperienceAIAgents,andConversationalAI
“Senior Delivery Consultant - Customer Experience AI Agents, and Conversational AI at Amazon Web Services. Skills: Conversational AI, Generative AI, Customer Experience AI, AI Agents. Design AI-powered customer experience solutions. Implement AI-powered customer experience solutions”
Industry & Context.
Troubleshooting support; NLU optimisation
What They're Looking For.
Must Have
Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field, 5+ years of experience working with contact centre and AI platforms, 3+ years of experience designing and implementing conversational AI, virtual agents, or AI-powered customer experience solutions, Demonstrated experience with prompt engineering and/or large language model implementation for customer-facing applications, Experience communicating technical concepts to non-technical audiences
Nice to Have
Knowledge of AWS services, Knowledge of Amazon Connect, Amazon Lex, and Amazon Bedrock capabilities, Experience incorporating generative AI into the contact centre, Experience designing and implementing AI guardrails, Experience with AI model evaluation, fine-tuning, RAG, and knowledge base integration, Familiarity with contact centre operations, workforce management, and CRM integration patterns
What You'll Do.
Design AI-powered customer experience solutions
Implement AI-powered customer experience solutions
Manage AI-powered customer experience solutions
Drive customer success
Provide technical expertise
Provide best practices
Architect complex AI-powered customer experiences
Architect scalable AI-powered customer experiences
Architect secure AI-powered customer experiences
Assess customer experience capabilities
Propose strategies for leveraging AI agents
Propose strategies for generative AI
Propose strategies for conversational AI
Transform contact center operations
Provide guidance on industry trends
Provide guidance on emerging technologies
Provide guidance on innovative solutions
Lead design of AI-powered experiences
Lead implementation of AI-powered experiences
Ensure adherence to best practices
Implement safety guardrails
Consult on conversation design
Consult on AI agent architecture
Consult on prompt engineering
Consult on guardrail configuration
Deliver reliable AI agents
Deliver production-grade AI agents
Provide technical guidance
Provide troubleshooting support
Integrate generative AI
Understand customer journeys
Propose AI-powered self-service experiences
Advise customers on AI/ML trends
Advise customers on generative AI capabilities
Advise customers on innovative CX solutions
Share knowledge within organization
Create reusable artifacts
How You'll Work.
Team & Collaboration
Customer teams; AWS Partner Network; Global specialty practices
Communication Scope
Technical concepts
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