Sutherland
Technology
SeniorDataConsultant(LLM)
Neural analysis suggests this role is
optimal for mid candidates.
“Senior Data Consultant (LLM) at Sutherland. Skills: Data science, Machine learning, Business intelligence, LLM. Analyze customers’ KPI performance. Develop contact center analyses”
What You'll Achieve.
Drive value for NICE clients
Industry & Context.
Advanced analytical skills; Identify gaps in source data; Problem-solving ability
What They're Looking For.
Must Have
Advanced English level (B2 or Higher), LLM knowledge, BS. in Computer Science, Statistics, Mathematics, Industrial Engineering or related analytical field of study - or related experience, At least 4 proven years of professional experience covering B. I. , data science, machine learning, and/or statistical analysis, Advanced Python and/or R skills, Advanced SQL skills
Nice to Have
Domain experience with contact center Workforce IVR & Performance Back Office Process Automation (Robotics); or Quality Management solutions, Experience preferred in using AI-driven solutions such as AI-assisted coding tools, LLMs, prompt engineering, and building or managing autonomous, agentic AI workflows
What You'll Do.
Analyze customers’ KPI performance
Develop contact center analyses
Develop consultative recommendations
Develop regular quarterly business reviews
Build financial analyses
Calculate potential and achieved benefit
Develop machine learning solutions
Maintain machine learning solutions
Develop statistical models
Maintain statistical models
Publish data insights
Develop presentations
Communicate recommendations
How You'll Work.
Team & Collaboration
Partnering with NICE Business Consultants; Work with NICE Business Consultants; Work with Sales Executives; Cross-functional teams
Communication Scope
Communicate complex analysis; Communicate insights; Communicate recommendations; Verbal communication; Written communication; Presentation skills
Full Job Description
About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. The Data Consultant is responsible for partnering with NICE Business Consultants in servicing customers in the areas of contact center and process improvement with NICE clients. Designing, developing, and maintaining BI solutions to analyze and publish data insights and actionable recommendations, this role is responsible for helping NICE clients drive value. The consulting Data Analyst will build long term relationships with NICE Business Consultants and Sales Executives while driving exceptional end to end service delivery with a strong focus on statistics, machine learning, data analytics, business intelligence, and AI-driven solutions. Will have significant customer facing experience, is expected to be able to communicate fluently in English and present results of highly specialized statistical analysis effectively. * Analyze new and existing customers’ KPI performance and develop contact center
Applying for this Senior Data Consultant (LLM) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Sutherland?
Real rants from real employees. Read before you apply.