Freshworks
Information Technology And Services
SeniorDataAnalyst,MarketingAnalytics
“Senior Data Analyst, Marketing Analytics at Freshworks. Skills: Data Analysis, Business Intelligence, Marketing Analytics, Salesforce Data Extraction, Tableau/Power BI Dashboarding, SQL, ROI Modeling. Design, build, and maintain high-performance dashboards in Tableau or Power BI. Leverage Salesforce data to audit dashboards and deep dive into customer journey and Closed/Won Opportunities”
What You'll Achieve.
Provide clear, executive-ready insights; Drive global strategy with high-level summaries; Set realistic yet ambitious targets; Ensure data integrity; Understand the 'why' behind the numbers; Provide recommendations; Calculate ROI, CAC, and LTV with ease; Catch data discrepancies before anyone else
Industry & Context.
Navigating technical depths of data lakes; Surfacing with clear, executive-ready insights; Providing recommendations
Onsite expectations of 3x/week (Tuesday - Thursday) from San Mateo, CA headquarters
What They're Looking For.
Must Have
4-6 years in a Data Analyst or Business Intelligence role, Direct experience navigating and extracting data from Salesforce, Advanced proficiency in Tableau, Power BI, or a similar visualization suite, SQL proficiency, Google Sheets or Excel modeling skills
Nice to Have
Experience with Databricks, Familiarity with Python or R, Experience with AI
What You'll Do.
and maintain high-performance dashboards in Tableau or Power BI
Leverage Salesforce data to audit dashboards and deep dive into customer journey and Closed/Won Opportunities
Act as a key contributor to the Annual Operating Plan (AOP) process
Perform end-to-end analysis — from pulling data to building complex ROI models
Measure campaign and channel effectiveness
How You'll Work.
Team & Collaboration
Cross-functional glue working between Marketing, IT, Sales Operations, and Senior Leadership; Partner with IT or Marketing Operations to ensure data integrity; Partner with Sales/Marketing to understand the 'why' behind the numbers
Communication Scope
Explaining ROI trends; Translating complex datasets into polished, persuasive slide decks; Presenting to Senior Leadership; Simplifying the complex
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