GetYourGuide
SeniorDataAnalyst,CustomerCareAnalytics
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“Senior Data Analyst, Customer Care Analytics at GetYourGuide. Skills: SQL, Python, Statistical methods, Data visualization. Own analytical problems. Define strategic backlog”
Industry & Context.
analytical partner; rigorous measurement; clear trade-offs; turn messy questions into structured analysis; crisp narratives; decisions with measurable business impact; customer mindset; understand user behavior; why behind the numbers; hypothesis-driven decision-making; rigor; evaluation; impact measurement
What They're Looking For.
Must Have
Production-grade SQL, working knowledge of Python, Experience with experimentation, statistical background, stakeholder management, ability to operate with senior leaders, Proven ability to turn messy questions into structured analysis, customer mindset, Excellent communication skills, data visualization and reporting tools
Nice to Have
Experience working in Customer Care, Familiarity with ETL/orchestration tools, big data tooling, Experience working in agile product teams, cross-functional mission setups, Exposure to LLM APIs, Experience mentoring or managing analysts
What You'll Do.
Own analytical problems
Define strategic backlog
Build measurement frameworks
Create and evolve metrics
Deliver deep-dive modeling
Quantify drivers and trade-offs
Turn learnings into insights
Champion hypothesis-driven decision-making
How You'll Work.
Team & Collaboration
Work closely with Care leadership; Work closely with Product; Work closely with Analytics organization; Be embedded enough to build context; Stay anchored in Analytics; Uphold standards; Peer review; Alignment with company-wide metrics; Turn learnings into insights Product, Marketing, and Operations can act on; Align teams around shared metrics
Communication Scope
Excellent communication skills; influence without authority; align teams
Process & Methodology
Define and drive strategic backlog
Full Job Description
Change the way the world travels Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step. Team mission In this analytics role, you will be the key analytical partner to Customer Care — the team that supports travelers when things don’t go as planned and protects trust in the GetYourGuide experience. You will work closely with Care leadership, Product, and the broader Analytics organization to ensure Care’s biggest decisions are grounded in rigorous measurement and clear trade-offs. Care is inherently cross-domain: it spans Traveler (On-Trip), Supplier, and Partner Operations. You’ll be embedded enough to build context and influence, while staying anchored in Analytics to uphold standards, peer review, and alignment with company-wide metrics. Your mission Own the analytical problems that matter most for Care — define and drive the strategic Care analytics backlog and turn it into recommendations that shape priorities, policies, and investments. Build the measurement frameworks Care relies on — create and evolve metrics, models, and dashboards that make efficiency, friction, and outcomes measurable and self-serve. Deliver deep-dive modeling that unlocks step-change decisions — quantify drivers and trade-offs behind contacts, refunds, CSAT, and channel performance, including LTV-aware policy logic. Be Care's analytical voice across the company — turn what Care learns from travelers into insights Product, Marketing, and Operations can act on, aligned with On-Trip and Destination growth strategy. Champion hypothesis-driven decision-making — r
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