SeniorCustomerValueArchitect

## Accountabilities Own dealership performance diagnostics using structured maturity frameworks, identifying operational gaps and translating findings into clear, prioritized improvement roadmaps. Serve as the primary product and operational expert within customer engagements, providing deep platform guidance and resolving complex workflow and adoption challenges. Partner with customer success managers to integrate diagnostic insights into value plans, executive reviews, and long-term customer success strategies. Lead structured consultative sessions, including workflow redesigns, performance reviews, and change management discussions with dealership leadership teams. Develop scalable enablement programs such as workshops, clinics, and cohort training sessions to expand impact beyond individual engagements. Contribute to best-practice development by codifying field learnings into repeatable methodologies and playbooks. Act as an escalation point for advanced platform and operational questions requiring deep domain and product expertise. Requirements: Extensive hands-on experience in automotive dealership operations (e.g., GM, controller, service/parts leader, or similar role with full operational accountability). Strong working knowledge of dealership management systems (DMS) and automotive retail workflows, with the ability to immediately engage credibly with operators. Proven ability to diagnose complex operational problems and translate them into structured recommendations and execution plans. Experience in consultative, advisory, or customer-facing roles within SaaS, automotive technology, or professional services environments. Strong communication and facilitation skills, particularly in high-stakes, executive-level conversations. Ability to interpret operational data and translate it into business outcomes and performance insights. Comfort working in fast-paced, travel-intensive environments with multiple concurrent customer engagements. Familiarity with analy