Company
SeniorCustomerTechnicalProgramManager–SoftwarePlatforms
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“Senior Customer Technical Program Manager – Software Platforms. Skills: technical program management, customer program management, cross-functional leadership, stakeholder communication. Define and manage program schedules, deliverables, and turning points aligned with customer and partner roadmaps and requirements. Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales”
What You'll Achieve.
ensuring successful outcomes for both internal teams and external collaborators; ensuring on time delivery, quality, and customer acceptance; ensuring transparency and alignment
Industry & Context.
issue resolution; conflict resolution
Willingness to travel as required (up to 10%)
What They're Looking For.
Must Have
Bachelor’s or master’s degree in computer science, engineering, or a related field, or equivalent practical experience, 8-10+ years of program/project management experience in IT, software, or embedded systems industries, technical background in hardware and/or software product development with experience working closely with OEMs, system integrators, independent software vendors, and CSPs, Consistent track record of leading complex, global programs through full development lifecycles into deployment and production, Excellent program management, communication, and organizational skills with the ability to prioritize issues and drive cross-functional alignment, Consistent track record to coordinate with global teams and navigate multi-cultural, multinational business environments, Excellent interpersonal skills with the ability to distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives, Willingness to travel as required (up to 10%)
Nice to Have
Prior experience in large-scale enterprise/server platforms, leadership in matrixed collaboration, conflict resolution, and consensus-building, background thriving in dynamic, high-growth environments, with proven adaptability to obscurity, rapid change, and matrixed team structures
What You'll Do.
Define and manage program schedules
and turning points aligned with customer and partner roadmaps and requirements
Translate customer requirements into actionable tasks for all functional teams
driving timely issue resolution across engineering
Provide horizontal leadership to drive cross-functional program execution
managing high priority issues/concerns
and coordinating globally dispersed teams to ensure clear alignment on objectives
Act as the primary customer interface
facilitating program kick-offs
technical discussions
issuesug tracking and resolution
customer qualification/validation efforts
and status updates throughout the product lifecycle
Drive program execution from design through production deployment
ensuring on time delivery
and customer acceptance
Provide ongoing post-deployment sustaining support
serving as case manager for high priority concerns
Proactively communicate program health
and key issues to both customers
and leadership (Hardware
ensuring transparency and alignment
How You'll Work.
Team & Collaboration
drive collaboration with major enterprise customers, cloud service providers, tier-1 partners, and OEMs; driving cross-functional program execution; coordinating globally dispersed teams; coordinate with global teams; navigate multi-cultural, multinational business environments; distill complex technical concepts for diverse technical and non-technical audiences; leadership in matrixed collaboration, conflict resolution, and consensus-building; matrixed team structures
Communication Scope
communication skills; distill complex technical concepts for diverse technical and non-technical audiences, from engineers to executives; Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership
Process & Methodology
program management, project management, Define and manage program schedules, deliverables, and turning points, driving timely issue resolution, managing high priority issues/concerns, Drive program execution from design through production deployment, ensuring on time delivery, quality, and customer acceptance, program health, risks, and key issues communication
Full Job Description
We are seeking a Senior Customer Program Manager to support the planning and execution of technical and operational programs for key partners and maintain strong customer relationships. As a key member of the Customer Program Management Team, this role will drive collaboration with major enterprise customers, cloud service providers, tier-1 partners, and OEMs. The ideal candidate will bring strong technical program management expertise, a solid engineering background, and the ability to thrive in fast-paced environments while ensuring successful outcomes for both internal teams and external collaborators. **What You’ll Be Doing:** * Define and manage program schedules, deliverables, and turning points aligned with customer and partner roadmaps and requirements. * Translate customer requirements into actionable tasks for all functional teams, driving timely issue resolution across engineering, quality, logistics, and sales. * Provide horizontal leadership to drive cross-functional program execution, managing high priority issues/concerns, and coordinating globally dispersed teams to ensure clear alignment on objectives. * Act as the primary customer interface, facilitating program kick-offs, technical discussions, design reviews, issues/bug tracking and resolution, customer qualification/validation efforts, and status updates throughout the product lifecycle. * Drive program execution from design through production deployment, ensuring on time delivery, quality, and customer acceptance. * Provide ongoing post-deployment sustaining support, serving as case manager for high priority concerns. * Proactively communicate program health, risks, and key issues to both customers, internal partners, and leadership (Hardware, Software, Operations, Business, Quality, Sales, and Product Teams), ensuring transparency and alignment. **What We Need to See:** * Bachelor’s or master’s degree in computer science, engineering, or a related field, or equivalent practical experience. * 8
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