Republic Services
Environmental Services
SeniorCustomerSupportSpecialistHazardousWaste
“Senior Customer Support Specialist- Hazardous Waste at Republic Services. Skills: Customer support, Waste management, RCRA Laws, DOT regulations. Deliver outstanding service. Mentor junior staff”
What You'll Achieve.
Ensure customer satisfaction; Fulfill customer needs promptly; Enhance customer satisfaction
Industry & Context.
Troubleshoot issues
Onsite in Massachusetts, 8am-5pm
What They're Looking For.
Must Have
4-7 years customer-facing experience, Experience in waste disposal, Experience in chemistry, Experience in related field, Advanced knowledge RCRA Laws, Knowledge of waste characterization, Knowledge of waste processing, Knowledge of transportation regulations, Knowledge of accounting processes, Ability to identify trends, Ability to work in team, Ability to handle multiple assignments, Proficient with Microsoft Office, Proficient with DocuSign, Proficient with PDF writer, Ability to read complex documentation, Ability to respond to inquiries, Commitment to customer service, Ability to actively listen
Nice to Have
Progressively responsible experience
What You'll Do.
Deliver outstanding service
Provide escalated support
Establish communication pathways
Handle customer inquiries
Collaborate with teams
Resolve customer concerns
Coordinate office services
Perform clerical work
Assess new waste profiles
Input data into system
Manage supporting documentation
Prepare shipping documents
Serve as point of contact
Investigate billing discrepancies
Price waste for disposal
Evaluate assigned groups
Select pricing sheets
How You'll Work.
Team & Collaboration
Internal clients; External clients; Appropriate teams; Sales; Operations; Customer Support Management
Communication Scope
Customer inquiries; Correspondence
Applying for this Senior Customer Support Specialist- Hazardous Waste role?
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