Our Benefits In The U
Construction Software
SeniorCustomerSupportAssociate
“Senior Customer Support Associate at Our Benefits In The U. Skills: Customer support, Problem solving, Customer success. Support customers via live chat, email, phone. Troubleshoot technical issues”
What You'll Achieve.
Ensure great customer experience; Achieve exemplary KPIs; Improve efficiency; Achieve business goals
Industry & Context.
Problem solving; Troubleshooting technical issues
What They're Looking For.
Must Have
3+ years in Customer Support, Experience supporting BuildingConnected/TradeTapp, Experience juggling multiple tasks, Elevated integrity, Self-motivated, Driven to high performance, Collaborative and consultative work style, Problem-solving abilities, Emotional intelligence, Understanding of customer support principles, Experience with complex escalated customer situations, Ability to navigate large organizations, Gain leadership buy-in, Experience working to service indicators, Elevated verbal and written skills, Composure and patience
Nice to Have
Travel is sometimes requested
What You'll Do.
Support customers via live chat
Troubleshoot technical issues
Answer product usage questions
Address subscription inquiries
Help customers find product value
Alleviate pressure points
Act as escalation point
Assist new team members
Display exemplary KPIs
Embody Autodesk values
Collaborate with other teams
Represent Digital Support team
Report meeting outcomes
Contribute thought leadership
Identify improvements and opportunities
Raise ideas and solutions
Take part in support projects
Manage tasks within timeframe
Push business initiatives
Manage escalated customers
Navigate customers to success
Escalate items appropriately
How You'll Work.
Team & Collaboration
Multiple internal organizations; Cross-functional meetings; Global team unifications
Communication Scope
Elevated verbal skills; Elevated written skills
Process & Methodology
Manage tasks within timeframe, Push business level initiatives
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