Autodesk
Technology
SeniorCustomerSupportAssociate
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Support Associate at Autodesk. Skills: Customer support, Problem solving, Customer relationships. Support customers via live chat. Support customers via email”
What You'll Achieve.
Ensure great customer experience; Display exemplary KPIs; Achieve business goals; Improve CSAT; Improve productivity; Improve initial response rate; Improve adherence
Industry & Context.
Problem-solving abilities; Troubleshooting technical issues; Root cause analysis
6:30am to 3:00pm EST shift, Travel sometimes requested
What They're Looking For.
Must Have
3+ years Customer Support, Experience supporting Forma Build/Construction, Experience juggling multiple tasks, Elevated integrity, Self-motivated, Driven to high performance, Collaborative and consultative work style, Problem-solving abilities, Emotional intelligence, Understanding of customer support principles, Experience with complex escalated situations, Ability to navigate large organizations, Gain leadership buy-in, Experience working to service indicators, Elevated verbal skills, Elevated written skills, Composure and patience
Nice to Have
Experience with Autodesk products
What You'll Do.
Support customers via live chat
Support customers via email
Support customers via phone
Troubleshoot technical issues
Answer product usage questions
Handle subscription inquiries
Help customers find product value
Alleviate pressure points
Drive business towards success
Act as escalation point
Provide product information
Provide process information
Assist new team members
Embody Autodesk values
Display exemplary KPIs
Collaborate with other teams
Ensure quality interactions
Promote voice of customer
Represent Digital Support team
Report meeting outcomes
Contribute thought leadership
Identify improvements
Identify opportunities for efficiency
Raise ideas and solutions
Take part in projects
Manage tasks within timeframe
Push business level initiatives
Manage escalated customers
Navigate customers to success
Escalate items appropriately
How You'll Work.
Team & Collaboration
Multiple internal organizations; Other teams; Cross-functional meetings; Global team unifications
Communication Scope
Verbal skills; Written skills
Process & Methodology
Manage tasks
Full Job Description
**Job Requisition ID #** 26WD97996 **Position Overview** We are looking for someone to join our world-renowned Customer Support Team. With offices all over the globe, we consist of amazing support specialists who not only provide tailored service to our customers, but also work across multiple internal organizations in order to better provide a holistic customer experience. Our Customer Support Team is motivated, and recognized for their willingness to problem solve with positivity. We are a global team, and our focus is to help customers with their daily questions across all products and ensure they have a great customer experience. In this position, you will support our customers through their daily operations with passion, and a craving for feedback, field questions from Customer Support Associates around product and process, exemplify Autodesk’s core values, and assist the leadership team on projects that push the business forward. Plus, you will become a knowledgeable asset in construction software looking to transform a multi-trillion industry. This is a hybrid role based in any of our Digital Support hubs. The assigned shift for this position is 6:30am to 3:00pm EST. **Responsibilities** * Support our customers by live chat, email, and phone. Interactions include troubleshooting technical issues, product usage questions and subscription inquiries, helping the customers find the best value of our products * Be a part of alleviating pressure points, enjoying challenges and help drive the business towards success * Act as an escalation point for Customer Support Associates regarding product, elevated access tickets, and process information. Be seen as a go-to knowledge and advice both in person, via zoom, Salesforce, and swarming in slack. Assist new team members on product, processes, and best practices * Consistently display exemplary KPIs and professional branding. Embody Autodesk’s ‘Great Behavior’ values on the ‘how’ (optimistic, relentless, ingenious, + mo
Applying for this Senior Customer Support Associate role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Autodesk?
Real rants from real employees. Read before you apply.