Keen
Technology
SeniorCustomerSupportAdvisors(EnglishSpeaking)
“Senior Customer Support Advisors (English Speaking) at Keen. Skills: Customer support, Technical support, Platform troubleshooting. Handle inbound customer support. Maintain professionalism and urgency”
What You'll Achieve.
CSAT target 90%+
Industry & Context.
Problem-solving skills
Day shifts, Evening shifts, Overnight shifts
What They're Looking For.
Must Have
2-4+ years customer support, Experience supporting software platforms, Troubleshoot edge case technical issues, Explain solutions clearly, Written and spoken English C1, English typing speed 40+ WPM, Manage multiple customer interactions, Maintain accuracy and attention to detail, Calm under pressure, Problem-solving skills, Communication skills, Reliable and punctual, Demonstrated history professional attendance, Accountability, Receive feedback, Follow structured processes, Operate within defined service standards, Proven history working evening shifts, Proven history working overnight shifts
What You'll Do.
Handle inbound customer support
Maintain professionalism and urgency
Manage multiple conversations
Escalate system issues
Troubleshoot technical steps
Maintain operational metrics
Maintain in-office attendance
Adhere for scheduled shifts
Follow internal support processes
Track resolution progress
Escalate high-risk issues
Escalate complex issues
How You'll Work.
Team & Collaboration
Collaborative in-office team
Communication Scope
Communication skills
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