Recharge
SaaS
SeniorCustomerSuccessManager-UK
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“Senior Customer Success Manager - UK at Recharge. Skills: Customer Success, Account management, SaaS. Serve as strategic partner. Manage merchant portfolio”
What You'll Achieve.
Drive measurable outcomes; Support long-term success; Help merchants grow; Unlock full value; Contribute to retention; Contribute to expansion
Industry & Context.
Solutions-oriented approach
Ability to travel 15-20% annually
What They're Looking For.
Must Have
3-5 years Enterprise SaaS accounts, Ability to work 3 days/week in London office
Nice to Have
Bachelor's degree or equivalent experience desired, Experience managing accounts in e-commerce
What You'll Do.
Serve as strategic partner
Manage merchant portfolio
Drive subscription-led growth
Demonstrate platform ROI
Align outcomes to goals
Advise merchants on features
Understand platform deeply
Tie adoption to outcomes
Act as product expert
Champion merchant needs
Collaborate cross-functionally
Resolve issues with urgency
Ensure timely support
Drive resolution paths
Collaborate with peers
Uncover growth levers
Maintain portfolio understanding
How You'll Work.
Team & Collaboration
Collaborating cross-functionally; Collaborate with peers
Communication Scope
Interpersonal communication; Oral communication; Written communication
Full Job Description
Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention. Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses. Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more. Learn more at: getrecharge.com http://getrecharge.com Recharge is looking for an experienced Senior Customer Success Manager to support our top EMEA merchants with consultative guidance, product expertise, and strategic growth recommendations. In this high-impact role, you’ll manage a portfolio of top-tier brands, build trusted relationships with key decision-makers, and serve as a strategic advisor focused on driving measurable outcomes. As an EMEA Senior Customer Success Manager, you’ll be responsible for developing and maintaining relationships with some of our most strategic merchants in Europe. Acting as an extension of their teams, you’ll align closely with their business goals and deliver tailored solutions that support long-term success. You’ll help merchants grow by guiding adoption of Recharge’s features, sharing best practices, and ensuring they unlock the full value of the platform. Your work will directly contribute to the retention, expansion, and continued success of some of the most innovative brands in the DTC space. Please note: this is a hybrid role based out of our London office; 3 days per week in the office is expected. Office location: close to Old Street Station. What you’ll do - Serve as the primary strategic partner for a portfolio of Recharge’s
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