Wunderkind
Performance Marketing
SeniorCustomerSuccessManager,U.K.
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“Senior Customer Success Manager, U. K. at Wunderkind. Skills: Customer Success, Account Management, Digital Marketing. Own the relationship and ultimate success of customers. Manage initial onboarding”
What You'll Achieve.
Deliver next-level results and service; Grow customer relationships; Acquire new customers at scale; Keep customers loyal for life
Industry & Context.
Solve pressing digital problems; Overcoming obstacles
What They're Looking For.
Must Have
5+ years experience in client service, 5+ years experience in account management, 5+ years experience in digital marketing, Experience working with Fortune 500 companies, Demonstrated success in fast-paced and demanding environments, Ability to project manage, Ability to set priorities, Ability to stay organized, Ability to learn technical concepts quickly, Excellent communication skills, Desire to be a key player, Entrepreneurial spirit, Passion for the marketing technology space, Healthy dose of humility, Desire to help mentor and develop junior members
Nice to Have
Opportunity to graduate into a full management role
What You'll Do.
Own the relationship and ultimate success of customers
Manage initial onboarding
Develop trusted advisor relationship with stakeholders
Understand customer's business strategy
Understand customer's measurements for success
Generate new campaign ideas
Serve as customer advocate internally
Collaborate with internal cross-functional teams
Ensure customers derive maximum value
Ensure customers fully leverage suite of services
Mentor a client strategist
How You'll Work.
Team & Collaboration
Internal cross-functional teams; Product management; Sales; Engineering; Design
Communication Scope
Building relationships; Overcoming push back; High touch client interaction
Process & Methodology
Project management, Set priorities, Stay organized
Full Job Description
About Wunderkind: Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guaranteeing a lift in revenue. Founded in 2010, Our goal is to scale a brand’s ability to create and grow customer relationships through websites, email, text, and ads. We believe individuals should have the freedom to choose the kind of internet they want. An internet that fosters genuine relationships with brands. An internet that treats humans like real people instead of “web traffic.” We also believe in empowering brands to treat their customers as individuals, satisfying their unique needs with tailored experiences and thoughtful communication. By expertly personalizing, automating, and scaling beautiful one-to-one experiences, Wunderkind helps brands acquire new customers at scale and keep them loyal for life. About the Role: As a Senior Customer Success Manager, you will help senior leaders at large companies solve their most pressing digital problems through our cutting edge software platform. You will be tasked with building, maintaining, and growing relationships with our most strategic customers. This role requires a consultative and holistic approach to the customer lifecycle. This includes building out comprehensive marketing strategies, executing and optimizing those strategies, all while delivering next-level results and service. The ideal candidate would be a strong leader and industry expert who is looking to directly impact the digital marketing strategy of some of the top brands in the world, and have a lot of fun while doing it. If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join an accomplished team and help blaze the trail for future growth. Responsibilities: Own the relationship and ultimate success of Wunderkind's most strategi
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