T-Systems Iberia
Information Technology And Services
SeniorCustomerSuccessManagerTCloudPublic(m/f/d)
“Senior Customer Success Manager T Cloud Public (m/f/d) at T-Systems Iberia. Skills: Customer Success Manager, T-Cloud Public Marketplace. Own and improve the end-to-end customer experience on the T Cloud Public Marketplace, ensuring customer satisfaction and retention.. Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.”
What You'll Achieve.
ensuring customer satisfaction and retention.
Industry & Context.
coordinating with technical teams to provide timely and effective resolutions.
Willingness to travel nationally and internationally
What They're Looking For.
Must Have
OTC Practitioner certification or comparable AMIGO Hyperscaler certification, Agile methods such as Scrum, Kanban, DevOps or comparable certifications, Completed degree in computer science, engineering or comparable training or further education, Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development, Top knowledge and experience in the field of AI, communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise, knowledge of market-relevant cloud ecosystems and experience with partners, knowledge in the field of cloud (IaaS, PaaS, SaaS), Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace, Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined, High resilience, adaptability to dynamically changing processes/startup mentality, Very good technical understanding of standardized service provision through platforms, Detailed knowledge of the processes and structures in your own company, Experience in international cooperation with Local Business Units and NatCos, High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently, Fluent written and spoken German and English, Willingness to travel nationally and internationally
Nice to Have
DevOps Foundation, OTC Architect
What You'll Do.
Own and improve the end-to-end customer experience on the T Cloud Public Marketplace
ensuring customer satisfaction and retention.
Assist customers with platform-related issues
coordinating with technical teams to provide timely and effective resolutions.
Manage relationships with marketplace sellers and partners
acting as their primary point of contact to facilitate smooth operations and collaboration.
Partner with the marketing team to design and implement targeted marketing activities and campaigns to engage customers and promote marketplace offerings.
Maintain clear and thorough documentation using Confluence and track tasks
and workflows with Jira.
Utilize IT Service Management tools such as ServiceNow for incident tracking
and problem management.
Grow your skills in customer success
and partner management through hands-on experience and mentorship.
How You'll Work.
Team & Collaboration
work closely with cross-functional teams including marketing, partner management, and technical support; work directly alongside the team lead; International cooperation with Local Business Units and NatCos; ability to work in a team and integrate
Communication Scope
communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise; Fluent written and spoken German and English
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