Amazon Support Services Costa Rica SRL
E-Commerce
SeniorCustomerSuccessManager,StrategicAccountServices(LPSAS)
“Senior Customer Success Manager, Strategic Account Services (LPSAS) at Amazon Support Services Costa Rica SRL. Skills: Customer Success, Account Management, Business Development. Drive Seller business growth. Provide customized insights”
What You'll Achieve.
Drive business growth; Ensure Seller satisfaction; Deliver optimal level of service; Deliver value and growth; Multiply impact; Maximize potential; Drive customer success
Industry & Context.
Solve problems; Identify growth hindrances; Develop solutions; Test solutions; Root cause analysis
What They're Looking For.
Must Have
4+ years of equivalent experience, Project management skills, Build customer relationships, Identify business opportunities, Increase adoption and utilization, Use data analysis, Reporting and forecasting
Nice to Have
Analytical tools experience, Sales tools experience, Productivity tools experience, Oracle Business Intelligence experience, Salesforce experience, Microsoft Office Suites experience, Microsoft OneNote experience, Microsoft SharePoint experience
What You'll Do.
Drive Seller business growth
Provide customized insights
Provide recommendations
Educate regarding tools
Educate regarding products
Educate regarding services
Deliver positive experience
Identify business input metrics
Action business input metrics
Provide advice on metrics
Identify growth hindrances
Maximize Seller potential
Act as strategic partner
Act as influential partner
Seek out new opportunities
Create tailored solutions
Present compelling value propositions
Lead business strategy development
Design long term account plans
Collaborate effectively
Find joint opportunities
Manage complex account goals
Record Seller success
Record Seller quality
Use metrics to guide work
Uncover hidden opportunities
Build working relationships
Deliver operational support
Drive program satisfaction
Drive Customer Success Manager satisfaction
Liaise with partner teams
Coordinate cross-functionally
Resolve Seller issues
Resolve Seller questions
Oversee strategic activities
Advocate as customer voice
Educate Sellers on growth
Maintain in-depth knowledge
Keep Sellers informed
Tie recommendations to goals
Tie recommendations to value
Define success criteria
Understand Seller business needs
Improve team efficiency
Optimize defined processes
Deliver critical solutions
Assist with tool definition
Assist with tool design
Assist with SOP definition
Assist with SOP design
Assist with process definition
Assist with process design
Identify feature enhancements
Quantify feature enhancements
Define feature enhancements
Identify new products
Quantify new products
Advocate as Voice of Seller
Address opportunities at root cause
Keep Seller experience forefront
Own project status communication
Impart clear summaries
Impart concise summaries
Answer questions in detail
How You'll Work.
Team & Collaboration
Collaborating with Sellers; Cross-functional teams; Work across teams
Process & Methodology
Project management
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