Aufinity

FinTech

(Senior)CustomerSuccessManagerSpain

Madrid, Spain FULL TIME
The Brief

“(Senior) Customer Success Manager Spain at Aufinity. Skills: Stakeholder management, Project management, Client relationship management. Serve as primary liaison for Italian customer portfolio. Drive end-to-end implementation of payment platform”

What You'll Achieve.

Flawless rollout of payment platform; Seamless product adoption; Demonstrate long-term strategic value

Industry & Context.

FinTech
Problems you'll solve

Risk mitigation; Resolve bottlenecks cross-functionally

Eligibility Requirements

Willingness to travel, On-site training

What They're Looking For.

Must Have

Minimum 5 years of digital multi-project management, Proven track record of complex software implementations, Executive presence that allows you to confidently manage, navigate, and negotiate at C-level, Advanced background in FinTech, digital payment solutions, or the automotive SaaS environment, Structured working style with the ability to orchestrate multiple enterprise-level projects simultaneously under pressure, Native or bilingual Italian language skills, Business-fluent English, Willingness to travel

What You'll Do.

Serve as primary liaison for Italian customer portfolio

Drive end-to-end implementation of payment platform

Identify onboarding bottlenecks and resolve them

Lead education sessions for product adoption

Upgrade existing clients to advanced feature sets

Translate customer feedback into project requirements

How You'll Work.

Communication Scope

High-level liaison; Align C-level expectations; Negotiate at C-level

Process & Methodology

End-to-end project management, Rigorous project tracking, Orchestrate multiple enterprise-level projects

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