SeniorCustomerSuccessManager-SMB

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Senior Customer Success Manager - SMB Role summary - We are looking for a customer-driven Customer Success Manager to support Payoneer’s growth in China. This role focuses on driving adoption and engagement of Payoneer’s global payment solutions among SMBs and professional businesses. You will build and manage relationships with key customers, industry influencers, and early adopters to increase product usage, customer value, and market penetration, helping Chinese businesses get paid globally in a fast, secure, and cost-effective way. Location: Fuzhou, Xiamen On-site Full-time What you’ll do Oversee and manage existing client relationships and play an active role in developing and building long-term relationships with clients to identify business opportunities, collaboratively develop value propositions that address client needs. Be proactive in strengthening existing relationships and creating new ones, build solid engagements with clients, develop comprehensive solutions to maximize retention, up-selling and cross-selling. Maintain and exceed revenue and upselling targets from our direct business. Maintaining all information of customers’ activity within CRM platform. Build business success stories and case studies. Review and propose process improvement that drive client business and market penetration