Payoneer
Financial Services
SeniorCustomerSuccessManagerSMB
“Senior Customer Success Manager - SMB at Payoneer. Skills: Customer Success, Client Relationship Management, Revenue Generation. Manage existing client relationships. Develop long-term relationships with clients”
What You'll Achieve.
Exceed revenue targets; Exceed upselling targets
Industry & Context.
Analytical skills; Business reasoning skills
What They're Looking For.
Must Have
5+ years account management, 8+ years selling complex solutions, Native Mandarin, High level of English communications
Nice to Have
Experience using salesforce.com, Experience in Payments and Banking industry, Experience with direct sales, Experience with digital marketing, Experience with affiliate marketing, Experience with social media, Experience with data analytics, Experience with BI tools
What You'll Do.
Manage existing client relationships
Develop long-term relationships with clients
Identify business opportunities
Develop value propositions
Strengthen existing relationships
Create new relationships
Build solid engagements with clients
Develop comprehensive solutions
Maximize cross-selling
Maintain revenue targets
Exceed revenue targets
Maintain upselling targets
Exceed upselling targets
Maintain customer activity information
Build business success stories
Review process improvement
Propose process improvement
Drive client business
Drive market penetration
How You'll Work.
Team & Collaboration
Customer-driven; Key customers; Industry influencers; Early adopters
Communication Scope
Written communication; Verbal communication
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