SeniorCustomerSuccessManager-Skio

Recharge is the subscription platform for the world’s fastest-growing and most innovative brands. Shopify’s premier subscription solution, Recharge is on a mission to build the future of commerce around customer retention. Known for its relentless product innovation and focus on ease of use, Recharge helps merchants deliver seamless customer experiences that drive customer retention and revenue growth. The Recharge platform leverages data from over 100 million shoppers to help brands more successfully set up, manage, and grow their subscription businesses. Recharge is a hands-on partner to over 20,000 brands globally — including quip, Dr. Squatch, Blueland, Estrid, Oats Overnight, Bobbie, and more. Learn more at: getrecharge.com http://getrecharge.com OVERVIEW Recharge recently acquired Skio, bringing together two of the leading platforms in subscription commerce. As we continue operating and investing in both products, we’re looking for an ambitious Customer Success Manager to join the Skio team at Recharge. In this role, you’ll be the dedicated strategic partner for some of Skio’s most valuable merchants, helping leading e-commerce brands grow and retain subscribers while maximizing the value of the Skio platform. You’ll work closely with the Skio team while benefiting from the scale, resources, and shared innovation across Recharge. This is a unique opportunity to help shape the future of subscription commerce as Recharge and Skio build the next generation of subscription intelligence and merchant services together. WHAT YOU’LL DO - Strategic Ownership: Own the financial health and strategic direction of a dedicated portfolio of Managed powerhouse brands. Your success is tied directly to the growth and retention of the biggest brands on the platform. Portfolios range from 30 to 40 accounts. - Subscription Consulting: Act as the ultimate subject matter expert. You’ll advise C-Suite, VP-level, leadership, and relevant stake-holders on best-in-class strategies for s