Saviynt
Technology
SeniorCustomerSuccessManager(ScaleBusiness)
“Senior Customer Success Manager (Scale Business) at Saviynt. Skills: Customer success, Account management, Identity management. Manage customer loyalty and adoption. Oversee portfolio of 35-38 accounts”
What You'll Achieve.
Greater customer happiness; Customer retention; Expansion of Saviynt's business; Customer eager to recommend Saviynt
Industry & Context.
Solve problems; Root cause analysis
Available via Zoom, North America Pacific hours
What They're Looking For.
Must Have
12+ years customer-facing experience, Bachelor's degree in computer science, Bachelor's degree in engineering, Bachelor's degree in related field
Nice to Have
Proven experience managing high-velocity scale portfolio, Experience in sub-$200k ARR segment, Cybersecurity background, Compliance background
What You'll Do.
Manage customer loyalty and adoption
Oversee portfolio of 35-38 accounts
Drive value-based outcomes
Provide customer categorization
Provide adoption recommendations
Identify opportunities for increased service
Coordinate routine health checks
Coordinate programmatic remediation
Serve as primary point of contact
Balance programmatic initiatives with 1-to-1 engagements
Manage subscription renewal pipeline
Maintain cognizance of customer health
Eliminate barriers to adoption
Eliminate barriers to value
Participate with Sales team
Provide customer-focused sales engagement
Provide customer-focused orientation
Provide customer-focused launch engagement
Develop trusting relationships with customer personnel
Seek up-sell opportunities
Develop up-sell opportunities
Seek cross-sell opportunities
Develop cross-sell opportunities
Coordinate meetings between customers and Saviynt teams
Advance customer goals
Ensure post-meeting follow-ups
Ensure action-item completion
Monitor product utilization trends
Provide feedback to Saviynt teams
Support continuous improvement
Support customer use cases
Support corporate identity strategies
Communicate with implementation Partners
Improve outcomes with partners
Improve relationships with partners
Plan education for customers
Deliver education for customers
Leverage webinars for education
Leverage automated campaigns for education
Leverage digital enablement channels for education
Act as voice of Scale customer segment
Collect feedback to drive improvement
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales team; Saviynt cross-functional teams; Implementation Partners
Communication Scope
Understand technical environments; Communicate complex concepts; Translate business needs
Process & Methodology
Planning, Analysis
Applying for this Senior Customer Success Manager (Scale Business) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Lever
- Lever uses a streamlined one-page form — apply in under 5 minutes.
- LinkedIn import works well; review parsed data before submitting.
- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Saviynt?
Real rants from real employees. Read before you apply.