Saviynt
Technology
SeniorCustomerSuccessManager(ScaleBusiness)
Neural analysis suggests this role is
optimal for Senior candidates.
“Senior Customer Success Manager (Scale Business) at Saviynt. Skills: Customer success, Account management, Identity management. Manage customer loyalty and adoption. Oversee portfolio of 35-38 accounts”
What You'll Achieve.
Greater customer happiness; Customer retention; Expansion of Saviynt's business; Customer eager to recommend Saviynt
Industry & Context.
Solve problems; Root cause analysis
Available via Zoom, North America Pacific hours
What They're Looking For.
Must Have
12+ years customer-facing experience, Bachelor's degree in computer science, Bachelor's degree in engineering, Bachelor's degree in related field
Nice to Have
Proven experience managing high-velocity scale portfolio, Experience in sub-$200k ARR segment, Cybersecurity background, Compliance background
What You'll Do.
Manage customer loyalty and adoption
Oversee portfolio of 35-38 accounts
Drive value-based outcomes
Provide customer categorization
Provide adoption recommendations
Identify opportunities for increased service
Coordinate routine health checks
Coordinate programmatic remediation
Serve as primary point of contact
Balance programmatic initiatives with 1-to-1 engagements
Manage subscription renewal pipeline
Maintain cognizance of customer health
Eliminate barriers to adoption
Eliminate barriers to value
Participate with Sales team
Provide customer-focused sales engagement
Provide customer-focused orientation
Provide customer-focused launch engagement
Develop trusting relationships with customer personnel
Seek up-sell opportunities
Develop up-sell opportunities
Seek cross-sell opportunities
Develop cross-sell opportunities
Coordinate meetings between customers and Saviynt teams
Advance customer goals
Ensure post-meeting follow-ups
Ensure action-item completion
Monitor product utilization trends
Provide feedback to Saviynt teams
Support continuous improvement
Support customer use cases
Support corporate identity strategies
Communicate with implementation Partners
Improve outcomes with partners
Improve relationships with partners
Plan education for customers
Deliver education for customers
Leverage webinars for education
Leverage automated campaigns for education
Leverage digital enablement channels for education
Act as voice of Scale customer segment
Collect feedback to drive improvement
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales team; Saviynt cross-functional teams; Implementation Partners
Communication Scope
Understand technical environments; Communicate complex concepts; Translate business needs
Process & Methodology
Planning, Analysis
Full Job Description
## Description Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com. The Senior Customer Success Manager (Scale) will manage customer loyalty and adoption of Saviynt’s innovative products and services for our Scale business segment, overseeing a portfolio of 35–38 accounts with annual recurring revenue (ARR) below $200k per account. Using our customers’ business objectives and priorities as the foundation, the Sr. CSM will be responsible for driving value-based outcomes at scale by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the Sr. CSM will coordinate routine health checks and programmatic remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business — all tied to a customer who is eager to recommend Saviynt to others. ## WHAT YOU WILL BE DOING Portfolio Management: Serve as the primary point of contact for a dedicated portfolio of 35–38 Scaled accounts (under $200k ARR) post-implementation, successfully balancing 1-to-many programmatic initiatives with targeted high-impact 1-to-1 engagements. Retention & Renewal: Manage the subscription renewal pipeline for your assigned portfolio and maintain close cognizance of customer health in order to proactively eliminate barriers to adoption and
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