SeniorCustomerSuccessManager(MaternityCover)

### Location: Remote-first, occasional onsite ### Salary: up to £45,000 + bonus + car allowance ### Maternity Cover - 7 month fixed term contract until May 2027 (with the potential for a permanent position) ### Application deadline: Friday 26th June ### About us At Arbor, we’re on a mission to transform the way schools work for the better. We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day. Our MIS and school management tools are already making a difference in over 12,500 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days. At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs and productivity - but about creating happier working lives for the people who drive education everyday: the staff. We want to make schools more joyful places to work, as well as learn. ### About the role We are looking for a strategic, collaborative and customer centric Senior Customer Success Manager to own and help us grow our highest value Multi Academy Trusts and Local Authorities. You will be the face of our organisation, responsible for advising customers on the art of the possible in Arbor, ensuring they realise the maximum return on investment - driving adoption and strategic expansion, ultimately contributing to our excellent retention and account growth rates. ### Core responsibilities **Drive value realisation:** The Senior CSM will use their in-depth system knowledge, deep education industry knowledge and understanding of the principles of Customer Success to work alongside our top tier customers (a named list of our highest value accounts) to: * Define measurable business outcomes * Conduct regular Success Reviews * Drive full pro