Arbor Education
Education
SeniorCustomerSuccessManager(MaternityCover)
“Senior Customer Success Manager (Maternity Cover) at Arbor Education. Skills: Customer Success, Account Management, Product Adoption. Define business outcomes. Conduct Success Reviews”
What You'll Achieve.
Contribute to retention; Contribute to account growth
Industry & Context.
20% travel
What They're Looking For.
Must Have
3+ years SaaS customer success, Customer facing role experience
Nice to Have
School/MAT/LA background, Arbor MIS experience, Gainsight experience, AI tooling experience
What You'll Do.
Define business outcomes
Conduct Success Reviews
Drive product adoption
Build stakeholder relationships
Nurture stakeholder relationships
Carry out on-site meetings
Roll out functionality
Maintain positive relationships
Monitor health checks
Monitor platform usage
Intervene to manage risks
Identify upsell opportunities
Identify cross-sell opportunities
Identify expansion opportunities
Protect Net Revenue Retention
Grow Net Revenue Retention
Translate customer feedback
Translate unmet needs
Provide actionable insights
Foster new relationships
Develop existing relationships
Maintain existing relationships
Advocate as customer voice
Provide technical guidance
Provide technical advice
Configure system configurations
Adjust system configurations
Advise on data services
Advise on integrations
Discuss system architecture
Advise on Professional Services
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Work with Partnership Manager; Work with internal stakeholders; Work with Product teams; Work with Engineering teams
Communication Scope
Executive presentations; Negotiation
Applying for this Senior Customer Success Manager (Maternity Cover) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Arbor Education?
Real rants from real employees. Read before you apply.