Amazon.com Services LLC
e-commerce
SeniorCustomerSuccessManagerMandarinSpeakingRequired
“Senior Customer Success Manager - Mandarin Speaking Required at Amazon.com Services LLC. Skills: Customer Success Management, Vendor Management, Business Growth. Partner with vendors. Execute strategic business plans”
What You'll Achieve.
Drive growth; Improve customer experience; Optimize selection; Optimize merchandising; Optimize operational efficiency; Deliver measurable results
Industry & Context.
Data analysis; Strategic insights
What They're Looking For.
Must Have
Fluent in Mandarin, Bachelor's degree, 4+ years vendor/client facing experience, Data analysis experience, Proficient in Microsoft Excel, Experience in relationship management, Ability to work in fast-paced environments, Excellent written and verbal communication skills, Time management skills
Nice to Have
5+ years e-commerce/retail experience, Experience in Buying, Planning or Merchandising, Experience with business intelligence tools, Experience adapting to change, Background in process improvement, Advanced degree or equivalent experience, Experience working with diverse stakeholders, Project management experience
What You'll Do.
Execute strategic business plans
Improve customer experience
Provide actionable recommendations
Lead promotional planning
Execute promotional plans
Ensure catalog optimization
Build collaborative relationships
Manage multiple projects
Maintain high operational standards
Review performance metrics
Present recommendations
Collaborate with cross-functional teams
Resolve operational challenges
Guide vendors on Amazon tools
Participate in strategic planning
Support continuous improvement
How You'll Work.
Team & Collaboration
Cross-functional teams; Internal teams; Vendor partners
Communication Scope
Written communication; Verbal communication; Presentations
Process & Methodology
Project management
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