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SeniorCustomerSuccessManagerLinkedInLearningSolutions,Japan
“Senior Customer Success Manager - LinkedIn Learning Solutions, Japan at LinkedIn. Skills: Customer Success, Account Management, Learning & Development, Project Management. Partner with customers throughout their journey. Partner with Account Director on assigned accounts”
What You'll Achieve.
Drive overall customer adoption and success; Achieve the organization’s strategic goals for LinkedIn Learning; Drive greater customer engagement and adoption; Mitigate churn
Industry & Context.
Problem solving skills
What They're Looking For.
Must Have
5+ years of experience in Account Management, 5+ years of experience in Management consulting, 5+ years of experience in Customer Success, 5+ years of experience in Learning & Development, 5+ years of experience in Change Management, 5+ years of experience in Customer Training, 5+ years of experience in Business Transformation, Bilingual fluency in Japanese and English
Nice to Have
Familiar with the learning Industry, Familiar with the e-learning industry, Familiar with organizational L&D, Understanding of basic sales concepts, Excellent organizational skills, Project management skills, Time management skills, Presentation skills, both online and live, in large and small group settings, Verbal and written communication skills, Experience analyzing data, trends and client information to identify product or service growth opportunities, Proficient in Salesforce, Proficient in Microsoft Office (Outlook, Excel, Word and Power Point), Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they come up
What You'll Do.
Partner with customers throughout their journey
Partner with Account Director on assigned accounts
Develop and execute success plans
Partner with customers along the entire lifecycle
Mitigate churn by creating custom plans
Maintain a deep understanding of our solutions
Serve as the voice of the customer
How You'll Work.
Team & Collaboration
Partner with Account Director (AD) on assigned accounts; Provide internal feedback to Product, Content and other teams
Communication Scope
Verbal and written communication skills; Presentation skills
Process & Methodology
Project Management skills
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